Assistant Manager - Palm Harbor

We are looking for a leader to ensure an exceptional member and employee experience.

• Leadership:
  Coach and empower the sales team to achieve the highest performance and meet objectives set forth by leadership. Coach, train, and manage assigned staff, ensuring adherence to Credit Union and departmental standards. Prepare timely evaluations that accurately measure employee performance and provide direction for future growth and development. Practice Integrity coaching principles. Demonstrates and supports key behavior models to drive community financial center success.
  
  Work in conjunction with the CFC Manager on succession planning to support future advancement and promotions. Assists in the recruitment and retention of maintaining a qualified team of sales and service professional employees. Monitor and address performance issues on a timely basis. Provide leadership support to the center and address employee concerns reasonably and fairly, consistent with the values expected by the credit union.
  
  Demonstrates and supports key behavior models to drive community financial center success. Lead team to support giving back to the local community by helping to create a stronger and healthier place to live and work.
• Experience:
  
  Leads employees to consistently deliver a value-added (The Member Advantage) experience resulting in high member engagement. Maintain high member readiness standards as a member of the leadership team; deliver a clean, neat, and accommodating environment. Effectively use lobby leadership to manage member traffic by integrating the use of virtual channels such as Interactive Teller Machines (ITMs), tablets, smartphones, and ATMs. Ensure employees provide quality member service by identifying and recommending GTE Financial products and services that meet member expectations and financial objectives.
• Operational:
  Work closely with the Operation Support Managers on adhering to GTE's Branding "Brandtastic" standards. Work in conjunction with the Operations Support Team to focus on quality control and process improvements. Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
  
  Bilingual preferred (English/Spanish). Qualify for NMLS registration according to Safe Act.

• Associate degree preferred or a combination of education and experience.
• Min. 3 - 5 years' experience in a financial institution or related field with at least 1 year of supervisory experience.
• Knowledge of lending practices regarding the interpretation of credit bureau reports, underwriting criteria, and basic lending philosophy.
• Qualify for or hold Level II lending authority as prescribed by GTE Financial Consumer Lending.

Location:

Downtown Tampa - GTE Headquarters

Department

Hours:

Monday
- Friday (9:00 am to 5:00 pm) Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

GTE Financial is an Equal Opportunity Employer.

Note:

The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can.

Join a team that is bold, impactful, and nationally recognized.

• Total Rewards – Competitive pay, robust insurance, wellness programs, retirement plans, generous time off.
• Career Growth – Tuition assistance, leadership development, certifications, and ongoing learning.
• Work-Life Balance – Flexible schedules and benefits that support your well-being.
• Community Impact – We actively invest in local charities and volunteer efforts.
• Purpose-Driven Work – Help deliver financial solutions that truly make a difference.

GTE is proud to be recognized as one of America's Greatest Workplaces for Midsize Companies and a Most Loved Workplace by Newsweek, one of the Best Credit Unions to Work for by American Banker, a top workplace by both the Tampa Bay Business Journal and Tampa Bay Times, and one of the Best Places to Work for Women by Best Companies Group.

These honors highlight our award-winning culture, employee experience, and commitment to members.