Technical Writer II

Job Summary

The Technical Writer II is responsible for producing high-quality documentation related to Geographic Solutions’ software that meets applicable standards and is appropriate for the intended audience. The Technical Writer will work with various internal teams, including software developers, project managers, business analysts, and other SMEs, to create end-user and system administrator documentation. The Technical Writer will also contribute to release notes, business proposals, and other collateral documents.

This includes continuous review of and knowledge of the current systems and updating boilerplate proposal documents.

Viable candidates must be willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily.

• Create and maintain required end-user documents and reference materials that adhere to style and formatting guidelines
• Capture and maintain screenshots, flowcharts, graphics, and tables used in documents
• Edit and proofread documents to ensure correct grammar, punctuation, spelling, and page layout
• Coordinate work with team members for document review purposes to ensure adherence to quality standards, deadlines, and proper procedures
• Conduct peer reviews of others’ work and provide feedback
• Maintain files and records for documentation history purposes
• Test end-user documentation against software to ensure document accuracy and completeness
• Report software anomalies encountered during documentation efforts and suggest software changes when documentation efforts identify usability enhancements
• Test administrative controls (settings/parameters) and document their use/effect in the system
• Contribute to the improvement of documentation standards, tools, and processes
• Organize, establish priorities, follow directions, and achieve objectives with minimal supervision
• Communicate with diverse levels of personnel (business analysts, project managers, developers, etc.) to discuss documentation and clarify software functionality
• Analyze existing technical documents and specifications to determine the application’s operational intent
• Multi-task, meet deadlines, and manage time appropriately
• Receive and take positive action on constructive feedback

• Proficiency in MS Word (2019, O365), particularly in the creation and use of styles, templates, index tags, cross-references, and complex graphics (e.g., drawing canvases, layout options, etc.)
• Knowledge of using MS Visio, MS Excel, Adobe Acrobat, Tech Smith Snag It, and MS Share Point
• Must possess basic SQL skills to access databases and retrieve data
• Experience with Accessibility and/or Usability/User-Centered Design standards for documentation
• A minimum of 4 years of technical writing experience, preferably in a software setting

• Bachelor’s/associate degree in Technical Writing, English, Journalism, Education, Computer Science, or a related field or equivalent combination of education and experience

• This role may require occasional evening and weekend hours to meet critical deadlines

Equal Opportunity Employer. M/F/D/V