Call Center Manager Team Builder

Call Center Manager

Lead with confidence. Drive results. Build a winning team.

Luxury Bath is a fast-growing leader in bath remodeling and accessibility solutions. We’re looking for a strong, steady Call Center Manager to lead our inside sales and scheduling team in Palm Harbor, FL
.

This role is for a leader who knows how to drive numbers without ego or chaos
—someone who believes great culture and strong performance go hand in hand.

• 📞 Lead the charge on daily call center operations and appointment-setting performance
• 🧠 Coach, develop, and energize a high-performing call center team
• 📈 Drive results across inbound and outbound calls while delivering an excellent customer experience
• 📊 Own the numbers — monitor KPIs, run focused team meetings, and turn data into action
• 🤝 Partner with sales leadership to maximize schedules and boost conversion
• 🛠️ Handle escalations with confidence, empathy, and professionalism

• ⭐ Proven experience leading a call center or high-volume customer service team
• 🧭 Strong leadership presence, emotional intelligence, and accountability mindset
• 🔥 Ability to motivate diverse personalities while keeping standards high
• 📈 Comfortable managing performance metrics, reports, and goals
• ⏰ Flexible availability, including evenings and weekends as needed

• 💰 $70,000–$95,000 compensation based on experience
• 🏥 Medical & dental benefits
• 📈 401(k) with company match
• 🌱 Growth opportunities within a family-owned, values-driven company

• ✨ If you’re ready to lead from the front and build a team that performs — we want to meet you.
• 🚨 We are hiring immediately, so apply today!