Call Center Leader

Luxury Bath is a fast-growing leader in bath remodeling and accessibility solutions. We’re looking for a strong, steady Call Center Manager to lead our inside sales and scheduling team in Palm Harbor, FL
. This role is for a leader who knows how to drive numbers without ego or chaos—someone who believes great culture and strong performance go hand in hand.

• Lead the charge on daily call center operations and appointment‑setting performance
• Coach, develop, and energize a high‑performing call center team
• Drive results across inbound and outbound calls while delivering an excellent customer experience
• Own the numbers – monitor KPIs, run focused team meetings, and turn data into action
• Partner with sales leadership to maximize schedules and boost conversion
• Handle escalations with confidence, empathy, and professionalism

• ⭐ Proven experience leading a call center or high‑volume customer service team
• Strong leadership presence, emotional intelligence, and accountability mindset
• Ability to motivate diverse personalities while keeping standards high
• Comfortable managing performance metrics, reports, and goals
• ⏰ Flexible availability, including evenings and weekends as needed

• $70,000–$95,000 compensation based on experience
• Medical & Dental Benefits
• 401(k) with company match
• Growth Opportunities Within a Family‑owned, Values‑driven Company

✨ If you’re ready to lead from the front and build a team that performs — we want to meet you. We are hiring immediately, so apply today!