Box Office Ticket Associate | Part-Time | Palm Springs Plaza Theatre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Box Office Ticket Associate works under the supervision of the Box Office Supervisors, assists guests in purchasing tickets, resolves guest issues in accessing digital tickets, answers event questions, all while providing excellent customer service.

This role pays an hourly rate of $20.00

401(k) savings plan and 401(k) matching.

This position will remain open until June 5, 2026.

The Historic Palm Springs Plaza Theatre located in the heart of Downtown Palm Springs, California, re‑opened on December 1, 2025 after a $34 million dollar restoration. The theatre hosts 120+ events per year including the Palm Springs International Film Festival, Palm Springs Symphony, Palm Springs Gay Men’s Chorus, Modern Men:
Coachella Valley Men’s Chorus, Palm Springs Pops Orchestra, Modernism Week, Palm Springs Jazz Festival and many national touring acts. The theatre capacity is 700 seats.

• Selling event tickets using Ticketmaster's TM1 platform.
• Dealing with customer issues at the box office.
• Answering and returning phone calls to answer ticket related questions.
• Understanding Plaza Theatre's digital ticketing platforms to help guests who cannot locate their tickets or who struggle with the technology of digital tickets.
• Provide excellent customer service.

• 1–2 years experience in an office setting or similar preferred.
• Ability to perform effectively under stressful situations.
• Ability to define, analyze and solve problems.
• Ability to coordinate box office procedures with other staff.
• Ability to work variable hours including evenings, weekends and holidays.
• Ability to communicate effectively both verbally and in writing.
• Ability to safely and accurately handle and account for large sums of money.
• Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters.
• Ability to maintain an effective working relationship with other staff, event promoters and the general public.
• Skill in operating modern office equipment including computers.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.