Guest Service Representative | Part-Time | Palm Springs Convention Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

This Guest Service Representative assists with the general Visitor Services operations at the Visitors Center and serves as a guest liaison for visitors, guests, clients, and related personnel to assure that outstanding service is achieved and to enhance the overall guest experience.

This role pays an hourly rate of $18.00 - $18.21.

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until December 18, 2026.

The Palm Springs Convention Center spans across 261,000 square feet, providing ample space for any event. From intimate gatherings to large-scale expos, the venue offers versatile meeting rooms, exhibit halls, ballrooms, and outdoor spaces tailored to accommodate various needs. With over 112,000 square feet of exhibit space, organizers have the flexibility to curate immersive experiences for attendees.

• Greets guests and clients.
• Assists and resolves guest questions, inquiries, and concerns.
• Provides concierge services such as reservations and general information regarding local restaurants, hotels, and attractions.
• Maintains merchandise, literature, and guest information, including ordering, stocking, merchandising, cleaning, and zoning.
• Monitors guest flow and events to ensure a high level of satisfaction.
• Assists with operational paperwork and administrative tasks.
• Follows up on concerns and opportunities.
• Answers phones.
• Operates and balances cash registers and provides cash management activities as assigned.
• Uses computers and the internet to access and deliver information and create reports and other documents.
• Assists in developing processes, procedures, communication materials, and operating manuals and documents.
• Attends and participates in planning, training, and staff meetings.
• Provides backup and closing coverage, including answering phones, directing guests, filing, basic computer work, delivery of faxes and mail, monitoring copiers and fax machines, and closing duties as assigned.
• Promotes and fulfills Oak View Group goals and brand promise.
• Participates in safety programs to achieve safety goals.
• Assists with various department and organization projects and special assignments as needed.
• Performs other assigned duties as required.

• Previous experience working in a hospitality or retail-related area preferred.
• Previous experience with cash management activities is preferred.
• Ability to use general office equipment, including computers, fax machines, copy machines, and cash registers.
• Ability to communicate clearly with guests and colleagues.
• Knowledge of the Palm Springs area, including hotels, restaurants, retail, and entertainment.
• Knowledge and use of Word, Excel, Outlook, and Explorer.
• Professional appearance and…