Gaming Inspector Manager

The Agua Caliente Gaming Commission (ACGC) is tasked with regulating and monitoring the day‑to‑day operations of all Gaming Enterprises owned and operated by the Agua Caliente Band of Cahuilla Indians. The ACGC is comprised of several different departments who jointly work with Casino Officials to ensure compliance with State, Federal and Tribal gaming laws.

The Gaming Inspector Manager is responsible for managing the day‑to‑day operations of the assigned property for the Gaming Inspector Department. They coordinate delegates, provide direction to Commission Agents, communicate with various Casino Departments and Officers to verify compliance with regulations governing gaming activity, and resolve department personnel issues through listening and counseling methods.

• Meet with and report to the Senior Director of Regulatory Compliance daily to address business for the assigned Gaming Inspector office and document observations and activity for the assigned casino property.
• Maintain liaison between Commission Staff and Casino Management and Departments to ensure joint projects and regulatory testing are processed in a timely, efficient, and professional manner.
• Manage and verify the processing of all Gaming Inspector Department files for compliance with Commission, State, and Federal gaming device requirements.
• Prepare and oversee adequate training and material availability for Commission staff assigned to the Gaming Inspector Department.
• Ensure and coordinate access to all approved Casino internal controls and Department policies & procedures manuals for use by Commission Agents.
• Observe the conduct of Commission Agents working within the assigned property. Conduct foot patrols of the casino’s property, focusing on gaming areas, performing spot checks, and maintaining visibility on the gaming floor as the representative of ACGC Management Team.
• Assist and train Agents on an ongoing basis to identify potential risks and problems associated with regulating gaming activity.
• Manage audit questionnaires to validate policy compliance.
• Assist with and conduct investigations as requested by casino patrons, as mandated by the Agua Caliente Band of Cahuilla Indians (ACBCI) Guest Dispute Policy.
• Complete annual evaluations for Commission Agents and Commission Shift Supervisors assigned to the Gaming Inspector Department.
• Complete employee communications through verbal and written processes to ensure adherence to Commission policy and procedures.
• Perform other job‑related functions as assigned.

Access to all areas of the gaming operation and their support areas, including confidential reports, surveillance video tape archives, surveillance daily activity logs, financial reports, and other sensitive information related to gaming operations.

None.

Candidate must possess a high school diploma or GED equivalent and have related management experience, preferably in casino or gaming. Knowledge of table games, slot devices and related operations is required. The candidate must have at minimum one year of experience as a Shift Supervisor for the Agua Caliente Gaming Commission and/or five years of gaming experience in Gaming Inspector/Compliance.

Must be skilled in prioritizing responsibilities and assignments, exhibit excellent administrative skills, and demonstrate the ability to communicate the goals and mission of the Agua Caliente Gaming Commission. Must be able to complete assignments with minimal supervision and in a timely manner, possess excellent oral and written communication habits, and be able to compose clear, concise, and effective reports. Ability to conduct extensive investigations and departmental audits is required.

Candidate must possess the ability to stand for extended periods, walk, and perform physical tasks required for inspections and patrols. The role requires frequent travel within the casino property, skill in operating surveillance and gaming equipment, and the capacity to manage stressful situations while maintaining professionalism.