Front Desk Agent

About Our Brand

That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

• Greet every guest promptly with a smile and maintain eye contact
• Establish and maintain good communication and teamwork with colleagues and other departments within the hotel
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, and assist customers in all inquiries about hotel services, hours of operation, key personnel, in‑house events, directions, etc.
• Check in guests, ensuring they are assigned the requested type of room and the correct rate is charged
• Arrange for luggage to be delivered to guest rooms as needed
• Issue correct keys to the guest
• Check out guests at the end of their stay, ascertain satisfaction, collect keys, post late charges, and present the bill
• Settle guest bills accurately
• Maintain a balanced bank assigned by the hotel and make change, cash checks, and exchange foreign currency as needed
• Reconcile all transactions at the close of each shift
• Create a friendly, comfortable, and helpful atmosphere for guests that demonstrates the highest standards of gracious hospitality
• Accept reservations, changes, and cancellations in the absence of Reservations Department staff
• Handle guest inquiries promptly and courteously, whether personally or by directing the guest to the appropriate department
• Understand all aspects of the Front Office in the hotel’s Property Management System
• Possess knowledge of all hotel services, facilities, outlet operating hours, and amenities
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental meetings and other relevant meetings as requested

• High School diploma or general education degree (GED)
• Three (3) years of related experience in hospitality or the service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical conduct
• Computer proficiency:
  Microsoft Office, Opera PMS
• Positive attitude
• Eye for detail
• Problem‑solving abilities

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.