Assistant General Manager

Hilton Grand Vacations is now looking for an Assistant General Manager to join the team at Hilton Palm Canyon Resort!

Were looking for passionate individuals ready to bring their hospitality skills to lifeor eager to learn and grow in a dynamic environment with real opportunities for advancement. Dont miss your chance to be part of something extraordinary!

In your role as Assistant General Manager, you will act as a hands-on leader for all operating departments. Your primary responsibility will be to execute the duties of your position in alignment with our service culture, thereby driving the success of our company. To be effective in this role, it is essential that you bring the necessary expertise and professionalism to ensure our operations run smoothly, efficiently, and with excellence.

Key Responsibilities

Financial:

• Builds and leads Association(s) operating and retail budgets.
• Develops and maintains cost & labor controls

Quality Standards:

• Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property.
• Determines most appropriate and efficient method to address and seek innovative solutions.
• Monitor daily service levels in customer interactions.
• Remains alert to potential problems or areas of concern, ensuring appropriate action.

Development of People Leaders:

• Coaches, guides, and directs all department leaders.
• Counsels' direct reports on job-related matters.
• Guides and advises employees to achieve established goals and objectives.

Team Member Engagement & Community Involvement:

• Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property.
• Lead daily leadership stand up meetings.
• Participate in department-specific meetings.
• Lead monthly staff meetings for the Executive Leadership.
• Lead quarterly team member town hall events & engagement.

We offer an excellent benefit package to our full-time Team Members that includes medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits - Now available on day one of employment!

Key skills and experience required:

• Minimum 7 years of hands-on experience in large-scale resort operations.
• At least 5 years of related hospitality experience.
• 5+ years in a managerial or director-level role.
• Previous experience in timeshare operations required.
• Exceptional verbal and written communication abilities.
• Proven experience in safety, security, and risk management.
• Strong understanding of finance, budgeting, scheduling, payroll, and project management.
• Demonstrated ability to build and sustain a high-engagement service culture.
• Proficient in relevant computer systems and software.

• Preferred prior leadership experience in guest service and food & beverage

The salary rate for this role is between $89,000 to $91,000 yearly based on experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Key Responsibilities

Financial:

• Builds and leads Association(s) operating and retail budgets.
• Develops and maintains cost & labor controls

Quality Standards:

• Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property.
• Determines most appropriate and efficient method to address and seek innovative solutions.
• Monitor daily service levels in customer interactions.
• Remains alert to potential problems or areas of concern, ensuring appropriate action.

Development of People Leaders:

• Coaches, guides, and directs all department leaders.
• Counsels' direct reports on job-related matters.
• Guides and advises employees to achieve established goals and objectives.

Team Member…