Director of Clinical Support Services

Director Of Clinical Support Services

DAP Health, Palm Springs, CA 92262

Salary Range $ - $ Salary/year Position Type Full Time Travel Percentage Up to 50% Category Health Care

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable.

Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

The Director of Clinical Support Services (DCSS) provides strategic and operational leadership for nursing and clinical support services across DAP Health's multi-site ambulatory care system. This role is responsible for overseeing clinical support operations, promoting standardized nursing practices, and ensuring the delivery of safe, high-quality patient care across all clinic locations. In partnership with clinician leadership, Operations, Quality, and Compliance teams, the DCSS develops and implements systems, workflows, and operational strategies that support organizational goals, regulatory requirements, and clinical excellence.

The DCSS fosters a culture of accountability, collaboration, and continuous improvement while supporting nursing leadership, operational consistency, workforce development, and patient-centered care throughout the organization.

• Ensure alignment of nursing workflows, staffing support models, and clinical support operations across multiple clinic locations and regions.
• Partner with Regional Operations leadership to support consistent implementation of organizational workflows, policies, operational initiatives, and patient care support processes.
• Support clinical operational consistency and standardization across clinic regions while balancing site-specific operational needs
• Promote workflows and operational structures that allow nursing staff to practice at the top of licensure while ensuring appropriate role alignment across interdisciplinary teams
• Develop and implements standardized clinical support workflows, operational processes, and nursing support structures that improve quality, efficiency, patient safety, and continuity of care
• Partner closely with Operations leadership to ensure alignment between clinical support services, patient access initiatives, staffing models, operational workflows, and organizational goals
• Collaborate with clinician leadership to operationalize clinical directives, evidence-based practices, and standardized care workflows across all sites
• Support organizational initiatives focused on patient experience, access to care, preventive services, chronic disease management support, and care gap closure
• Oversee the implementation and sustainability of nursing and clinical support operational standards across the organization
• Participate in organizational strategic planning and operational improvement initiatives

• Ensure nursing and clinical support staff operate within established scope of practice, regulatory standards, organizational policies, and clinical protocols
• Oversee systems that support patient safety, continuity of care, clinical readiness, and standardized nursing operations
• Support standardized nursing workflows related to standing orders, clinical task delegation, test tracking, vaccine management, infection prevention, and documentation practices
• Support regional nursing leadership in maintaining workflow adherence, operational consistency, staff accountability, and clinical support readiness across clinic locations
• Promote standardized escalation pathways and nursing support workflows that improve continuity of care and reduce operational variation between sites
• Collaborate with clinic and operational leadership to identify workflow inefficiencies and implement operational improvements that support patient care delivery and clinician efficiency
• Partner with Clinical Practice Optimization leadership to support competency validation, onboarding, workflow standardization, standing orders, and ongoing clinical support education initiatives
• Support development and implementation of standardized workflows related to:
  • In-basket management
  • Test tracking and follow-up
  • Vaccine management
  • Clinical documentation standards
  • Preventive care workflows
  • Care coordination support
  • Clinical task management
• Collaborate with operational and clinical leaders to improve clinician efficiency and reduce operational barriers impacting patient care delivery

• Support nursing and clinical support audit readiness…