Computer Support Technician, PT

Job Description

Job Type: Part-Time / Non-Exempt (hourly)

Department:
Campus Technology

Reports To:

Director of Technology Services

Date: 05/11/2022 Last Revision

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Computer Support Technicians are front line customer service personnel for the Help Desk who provide basic hardware and software support for Windows and Apple based computers.

• Troubleshooting technical problems, maintaining hardware and software, and ensuring end-users have the tools necessary to work efficiently.
• Interface with faculty, staff and students on a daily basis to solve technical issues.
• Work individually and in a team environment to complete tickets in a timely manner.
• Document technology procedures and knowledge base articles.
• Support end users by answering telephone calls, online ticket requests, and walk-ins.
• Assist with cabling and installations as required.
• Diagnosing hardware, software, and network issues remotely or in person, and guiding users through step-by-step problem resolution.
• Installing, configuring, and testing new computers, peripherals (like printers and monitors), and software applications.
• Performing user account maintenance, including password resets, permission adjustments, and identity verification.
• Documenting technical procedures, tracking hardware inventory, and managing service tickets in an IT ticketing system.
• Instructing staff on how to properly use new hardware, software programs, and internal network systems.
• Perform other related duties as assigned and specific to area of responsibility.

• High School Diploma, preferred Bachelor’s Degree in related field.
• Strong customer focus attitude and service delivery with communication and patience.
• Analytical problem‑solving skill set with a technical mindset.
• Core technical knowledge of computers and common user errors.
• Successful completion of background check, MVR, and credit check may be required.

• Office Environment – May be required to reach above shoulder level for organizational tasks, bend, stoop, or reach to access lower or upper shelves.
• Ability to sit and stand for extended periods of time and move about to the office.
• Ability to use a computer and near‑visual acuity in reading digital material.
• Exchanges information by telephone, computer, in writing and in person.
• Ability to traverse campus for meetings and talk to groups while doing so.
• Moderate Lifting – Occasionally transports 20‑30 lbs of parts and equipment across short distances by various means (e.g., carrying by hand, cart, golf cart) to accomplish tasks.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or…