Director; Confidential

Ideal Candidate

The ideal candidate will be an enthusiastic emergency communications professional with proven knowledge of fire and EMS communications best practices and a demonstrated history of building effective relationships with staff, board members, client agencies, and external stakeholders. The Director will value the existing culture while exploring and supporting emerging trends and new ideas to strengthen the fiscal foundation of the agency and bolster recruitment and retention efforts.

Financial management and prudent budget development will be key to success of the agency, and experience and creativity in seeking alternate revenue sources, including grants, will be of particular value. A successful candidate will have a strong foundation in emergency communications operations supplemented by administrative knowledge, skills, and abilities that will allow them to successfully function with great autonomy and independence.

The Board of Directors needs a competent and trustworthy communications professional who can handle with equal skill and resourcefulness the operations, leadership, and administrative business of the organization.

The Director will maintain an active, appropriate, and visible presence within the agency, with Board leadership, and throughout the regional EMS community. The Director must effectively lead, mentor, train, and coach communications center staff while serving as an engaged team member within the agency and across the region. The Director will have mature and effective command presence, leading from the front while allowing staff to function with autonomy and discretion when circumstances allow.

Effective interpersonal communications skills are essential.

Competitive candidates are likely to be veteran communications operators who have served in supervisory/management roles in fire, EMS, and law enforcement communications operations in rural and urban municipal or special district settings, with demonstrated competence, decisive leadership, and effective workforce interaction.

The Board of Directors is anxious for a new leader who will invest themselves in the success of TCCAD and advance the organization. The Director will play a critical role in the future of the organization.

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A bachelor’s degree in public administration, business administration, fire science or administration, emergency management, healthcare, or other closely related field, is desirable, however, combined education and experience commensurate with a bachelor’s degree, as determined by the Board in its sole discretion, is considered qualifying.

• A minimum of three (3) years full-time progressive supervisory/managerial experience in an emergency communications environment—preferably in EMS/Fire/Law Enforcement communications. Experience should exhibit a consistent pattern of participation, personal and professional growth, and increasing organizational responsibility.
• Administrative experience in a supervisory or management role that demonstrates the required knowledge, abilities, behaviors, and traits to perform the essential functions is desirable. Such experience should ideally include budgeting, personnel administration, and strong communications skills.

• Certification by International Academies of Emergency Dispatch or ability to become certified within 1 year of hire.
• Training to the ICS-300 level (ICS-400 preferred) and NIMS IS-700 or the ability to become certified within 1 year of hire.
• Must be a Citizen of the United States of America or a Lawful Permanent Resident.