Training Specialist

Training Specialist
Compensation

$20.50-$24

At Chick-fil-A Palmdale, we believe great businesses are built by great people. The Training Specialist plays a critical role in developing the systems that help our Team Members grow, perform with excellence, and create remarkable guest experiences.

This leader will begin by learning and supporting the restaurant’s training systems while progressively developing toward greater ownership of the restaurant’s overall training and development strategy.

As leadership capability and operational understanding grow, this role will take increasing responsibility for trainer development, new hire onboarding systems, team member development initiatives, and long-term training excellence across the restaurant.

This is a high-growth leadership opportunity designed for individuals who are passionate about developing people, building strong systems, and pursuing future management opportunities.

This leader will serve as both an operational leader and a training department owner, balancing active leadership during restaurant operations with dedicated responsibility for building and improving the systems that develop people across the business. Like all leadership roles within our organization, operational excellence comes first. This leader will regularly lead shifts, support day-to-day restaurant execution, and progressively receive dedicated project time each week to focus on training and development initiatives.

Role Responsibilities

• Supporting execution of all new hire training systems and restaurant operation standards
• Building effective training schedules that balance operational and developmental needs
• Ensuring new Team Members progress successfully through structured onboarding plans
• Supporting and progressively leading 30, 60, and 90-day evaluations for all new Team Members
• Evaluating both skill competency and operational knowledge during new hire evaluations
• Identifying struggling Team Members early and implementing recalibration plans when needed
• Partnering with leadership to determine readiness and long-term fit of new Team Members
• Identifying opportunities to improve onboarding systems and strengthen the new hire experience

• Identifying and developing future Trainers in partnership with restaurant leadership
• Helping build and maintain a team of at least 15 active Trainers
• Leading Trainer onboarding and certification process
• Facilitating Train-the-Trainer development sessions
• Reinforcing accountability standards and performance expectations for Trainers
• Conducting recurring Trainer performance evaluations
• Providing coaching and development feedback to Trainers
• Partnering with leadership on Trainer accountability decisions when standards are not upheld
• Building a culture where Trainer status is earned and highly respected

• Supporting the design and execution of monthly Winning Habits coaching initiatives while progressively taking ownership of development planning
• Identifying skill gaps through operational audits, guest feedback, and leadership observations
• Improving Winning Habits coaching sessions through interactive learning experiences
• Developing quizzes, knowledge checks, and practical exercises to reinforce learning
• Tracking participation and follow-through on monthly development initiatives
• Helping implement refresher training plans for Team Members who need additional development support
• Ensuring team members continue developing long after initial onboarding

• Monitoring execution of Pathway training standards throughout the restaurant
• Maintaining accurate training records and proficiency tracking systems
• Tracking development progression for Team Members pursuing Trainer certification
• Monitoring training effectiveness and identifying opportunities to improve execution consistency
• Supporting compliance training related to food safety, operational standards, and workplace safety
• Coordinating training execution for new product launches and operational rollouts
• Supporting the development of resources and tools that improve training consistency across the…