Mobile Expert, Store-in-Store at T-Mobile , Inc. Palmdale, CA

Job Overview

Mobile Experts, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Experts excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Experts exceed their performance targets, doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships and ensuring their satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly onboard customers, perform skills practice, knowledge sharing, store operations, opening and closing procedures.
  
  Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager. (10%)
• Customer obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust and loyalty in every interaction. Commit to providing exceptional service, exceed customer expectations, proactively reach out to potential customers, drive sales activity, follow up, capture referrals, manage “Be Back” processes, and build relationships with new and existing customers.
  
  Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

• High School Diploma/GED (Required)
• 30 days T‑Mobile Mobile Associate experience (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

• Customer Satisfaction – passionate customer advocate with the desire to be authentic when connecting and having fun with customers (Required)
• Team Building – willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required)
• Retail Sales – competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

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Hourly Base Pay: $19.00. Annualized Incentive Target: $18,000. Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Full and part‑time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance; a flexible spending account;…