Operations Coordinator

The Operations Coordinator (Ops Coordinator) plays a vital role in supporting operational excellence across the clinical enterprise. The Ops Coordinator will troubleshoot IT issues, assist in asset tracking for onboarding/offboarding staff, collaborate with department vendors, coordinate facility onboarding/offboarding process, provide EMR support and reporting, and perform other duties as assigned.

• Assist in troubleshooting IT issues (MS Office suite, EMR systems, Apple products, etc.) for offsite and onsite employees and manage the workflow of support tickets to the IT helpdesk.
• Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, providing guidance on operational processes to offsite clinical staff.
• Track and manage vendor invoices to ensure accurate billing.
• Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews.
• Assist in designing and maintaining clear operational processes and guides to ensure consistency of operations.
• Coordinate project activities and track progress to ensure timely completion.
• Analyze operational data and provide insights for decision‑making.
• Assist with clinician licensing as needed.
• Collaborate with President & COO and the entire Ops team on special projects.
• Perform other duties as required; the Ops Coordinator agrees to work as reasonably scheduled by the Company and perform services at the Company’s corporate office.

• High School diploma required;
  Bachelor’s Degree preferred.
• 2+ years of corporate experience.
• Minimum 1 year healthcare industry experience required.
• Experience working within a medical, behavioral health, or customer support environment.
• Strong Excel skills required.
• Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams.
• Very strong written and verbal communication skills.
• Ability to deal with ambiguity; resilient and adaptable.
• Ability to multi‑task and meet deadlines.
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Strong customer service skills; cooperative and willing to assist others.
• High level of attention to detail.
• Maintain confidentiality regarding business and personnel matters; demonstrate discretion in interactions with company personnel.
• Independent thinking and ownership of assigned projects.
• Ability to pass background testing, including motor vehicle record review and drug screening.

Guide Star Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Guide Star is committed to the full inclusion of all qualified individuals. As part of this commitment, Guide Star will ensure that persons with disabilities are provided reasonable accommodation. If you need accommodation please contact us at c