Lead, Post-Purchase Customer Journey Strategy
Job in
Palmer, Matanuska-Susitna Borough, Alaska, 99645, USA
Listed on 2026-07-20
Listing for:
Wayfair
Part Time
position Listed on 2026-07-20
Job specializations:
-
Business
Job Description & How to Apply Below
Wayfair is seeking a Manager, Customer Service Journey Strategy to lead transformative initiatives for the post-buy customer experience in Alaska. This part-time role (8 hours/week) collaborates with Sales, Operations, Design, and Promoting teams to deliver flagship customer journey improvements across Wayfair’s global client base.
You will analyze customer interactions, develop proactive strategies, and drive cross-functional projects to enhance satisfaction and loyalty while aligning with
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