Enrollment Specialist

Overview
The Enrollment Specialist serves as a key member of the Student Services team, providing exceptional support to prospective and current students throughout their educational journey. As one of the first points of contact for students, families, and community members, this position delivers front‑line customer service, assists with admissions and enrollment processes, maintains student records, and connects students with campus resources and services.

The role also provides administrative support to Student Services leadership while ensuring the accurate, professional, and confidential handling of student information.

Responsibilities

• Support Student Services operations and student engagement initiatives.
• Plan and coordinate recruitment activities, campus tours, new‑student orientations, commencement, and other special programs.
• Handle front‑line customer service, admissions and enrollment processes, and maintain student records.
• Coordinate communications, event planning and logistics, office procedures and records, and support purchasing and fiscal processes.
• Provide accurate guidance regarding admissions, enrollment, academic programs, financial aid, advising, and other student support services.

To thrive in this role
, the successful candidate enjoys helping others and creating a welcoming experience for students, families, and community members. They are comfortable working with diverse populations, communicate effectively and professionally in person, by phone, email, and other communication platforms, and possess strong customer service, communication, organizational, and problem‑solving skills. They can learn new technologies, processes, and university systems.

Position Details

This full‑time, non‑exempt staff position is located at Matanuska‑Susitna College in Palmer, Alaska. The employee receives a competitive salary and a full benefits package, including retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and families, and medical, dental, and vision coverage. New hires are placed on the UA Staff Salary Schedule, Grade 76, based on education and experience.

Minimum Qualifications

One year of college coursework in a related field and one year of relevant experience, or an equivalent combination of training and experience.

Equality and Accessibility

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status. The University of Alaska is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you require assistance during any phase of the interview process, please contact the ADA team at ua-ada.

Application Notes

All applicants must be legally authorized to work in the United States without restriction. Individuals requiring future visa sponsorship are not eligible. The successful applicant is required to complete a background check; any offer of employment is contingent on this check. Your application for employment is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaging in university business.

If you have any questions regarding this position, please contact HR Coordinator Micah Horning at mjhorning2 or 907‑746‑9334.