Eligibility Technician Job Palmer area,Alaska USA,Government

Position: Eligibility Technician 3

Job Description

Welcome to the Department of Health!

We’d be delighted to have you join our team.

This position is open to current Department of Health employees only.

Please check the definition below to determine if you qualify.

These positions are currently located in Anchorage and Juneau

Anchorage, Bethel, Fairbanks, Juneau, Kenai, Ketchikan, Nome, or Wasilla

depending upon the location of the most qualified candidate.

What you will be doing:

In this role, you will serve as a team lead for the Division’s Statewide Workflow Monitor (SWFM) team under the Field Services group

You will have the responsibility of:

Managing and processing a prioritized, specialized caseload that requires advanced program and policy knowledge, along with strong research and problem-solving skills to address complex, challenging, and sensitive cases.

Work on projects and initiatives that are of immediate and urgent need for the Division and its clientele.

Our organization, mission, and culture:

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative and/or Leadership teams within our agency.

We provide a competitive benefits package, flexible work schedules, and job stability.

The working environment you can expect:

This position joins a statewide eligibility team that supports Alaskans throughout our great state.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Adaptability:

adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Interpersonal

Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Analytical Thinking/Problem Solving:

uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Decision Making:

Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Leadership:

influences, motivates and challenges others; adapts leadership styles to a variety of situations.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Technician 3

class specs

Minimum Qualifications

One year of experience as an Eligibility Technician 2 with the State of Alaska or the equivalent with another employer;
OR
One year performing…