DME Manager

Responsibilities

• Develop and enforce safety protocols and procedures in accordance with industry standards and regulatory requirements to ensure the well‑being of patients.
• Conduct regular risk assessments to identify potential hazards or risks to patient safety within the healthcare facility.
• Oversee the activities of the DME program, including inventory management, data monitoring, and process evaluation.
• Instruct and educate new durable medical equipment coordinators and associates.
• Authorize the intake and distribution of durable medical equipment.
• Apply expertise in durable medical equipment specifications, procedures, and protocols.
• Coordinate the resolution of patient issues with durable medical equipment and assess root‑cause issues to relay to equipment technicians and development teams.
• Monitor the processes of durable medical equipment distribution and ensure that authorization procedures are operating efficiently.
• Manage spend agreements to track and help ensure the practice takes advantage of rebate programs.
• Collaborate with key partners and stakeholders that support the DME fitting team.

Monday-Friday, 08:00am-05:00pm

• Knowledge of Durable Medical Equipment products commonly utilized in an Orthopedic Practice.
• Familiarity with insurance guidelines, coding, and billing regulations.
• Standard Office Equipment:
  This includes computers, fax machines, copiers, printers, telephones, and other office‑related devices.
• Durable Medical Equipment (DME):
  In-depth knowledge of various DME products commonly utilized in an orthopedic practice, including braces, splints, walkers, wheelchairs, and other assistive devices.
• Inventory Management Systems:
  Responsible for managing the inventory of DME, ensuring that stock levels are maintained and that equipment is properly stored and tracked.
• Billing and Coding Software:
  Familiarity with insurance guidelines, coding, and billing regulations is essential. Use software to manage these processes efficiently.
• Training and Demonstration Tools:
  Train and demonstrate the usage and handling of DME to patients, caretakers, and operators; may involve using specific training tools and manuals.

• Proficiency in Microsoft Office, especially Word, Excel, Outlook, and PowerPoint.
• Effective interpersonal skills and communication methods.
• Ability to set expectations with stakeholders and communicate effectively.
• Ability to interact with staff members at all knowledge and skill levels.
• Organizational skills, ability to work independently, and prioritize effectively.

• Manual dexterity for heavy amounts of computer input.
• Ability to sit, stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Ability to lift and/or move up to 25 lbs.

• Various DME equipment, computers, training and demonstration tools for patients.
• The position is in a well‑lighted, well‑ventilated office environment.
• Occasional evening and weekend work may be required.

• A bachelor's degree in a related field such as healthcare administration, business administration, or a clinical discipline is preferred.
• Professional experience in clinical training and knowledge of DME processes and procedures is required.
• Experience in billing and coding is preferred, as well as familiarity with insurance guidelines and regulations.
• Certified as, or willing to pursue certification as a prosthetist or orthotist within 18 months of hire.
• Experience in managing and overseeing the entire DME fitting process.
• Day‑to‑day oversight and staff management, including data monitoring and analysis, inventory management, and ongoing process evaluation and improvement.
• Experience in training and…