Manager Inside Sales Support - Los

Manager Inside Sales Support - Los Angeles

The Home Depot all cities,AK

Description:

With a career at The Home Depot, you can be yourself and also be part of something bigger. This Manager's territory will consist of the Greater Los Angeles Market & Las Vegas, NV.

The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales growth.

This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales outcomes. The position ensures a customer-focused sales mindset, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and professional development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and elevate operational excellence.

• 30% - Customer Service– Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers.
• 30% - Ensures Accountability – Identify and address performance deficiencies at all levels. Dev elop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams.
• 30% - Leadership & Management
  - Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence.
  
  Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.
• 10% - Plans & Aligns
  - Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity

• This Position typically Reports to Director Inside Sales Support
• This position has 5+ Direct Reports

• Typically requires overnight travel 5% to 20% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light…