Tile Coordinator - Inside Sales Representative

We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution.

QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition:
Beacon Building Products, a leading distributor in the sector.

We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.

What you'll do:

This position is based out of the Palmetto Florida Branch. If you enjoy project management, talking to people and building lasting relationships with customers and vendors, this may be the job for you!

As a Tile Coordinator, you will develop and maintain relationships with contractors and vendors by processing roof tile orders for a building materials industry leader. You will play an important role selling and purchasing roof tiles for projects of all sizes, as well as coordinating proper logistics to complete each job.

* Receive and carefully process requests directly from customers (roofers) via telephone and e-mail for price quotations, product availability, orders, vendor returns, billing corrections, product information, order changes, and cancellations.

* Quickly and smoothly resolve customer complaints and problems.

* Process purchase orders on internal and external systems.

* Develop and maintain strong relationship with tile manufacturers and customers via phone and face to face meetings.

* Coordinate delivery and loading of customer orders directly with vendors and/or 3rd party loaders.

* Communicate customer issues and needs with Outside Sales force.

* Generate price quotations in a timely manner.

* Responsible for adhering to policies of the customer financial services.

* Maintain accurate and up to date "open order" files in computer system.

* Responsible for each order from start to completion, ensure orders are being billed timely and communicate with AP Department when necessary.

* Adhere to pricing guidelines established by Tile Department Manager.

* Update customer price lists timely based on vendor constant price increases.

* Review all orders to forecast additional customer needs.

* Cover for coworkers during their absence seamlessly with the team in mind.

* Interact with branches when necessary.

* Perform other duties as assigned by Tile Department Manager.

What you'll bring:

* Must be extremely detail oriented and team oriented.

* Must be able to clearly and professionally communicate via email with customers to ensure they understand all steps of each order.

* Must be able to multitask, have excellent organizational skills, and manage multiple concurrent projects and deadlines.

* Must follow standardized guidelines set by Manager when communicating with customers to maintain consistency and expectations.

* Must excel at time management and prioritize daily tasks as needed.

* Previous customer service experience (building products industry preferred).

* Must be able to communicate and follow-up with co-workers, customers and vendors.

* Must be able to learn and retain vast amounts of product information.

* Bi-lingual (Spanish) preferred.

* Experience in a team-based environment is a must.

* Knowledge in Building Materials desirable.

* Experience with Excel.

What you'll earn:

* 401(k) with employer match

* Medical, dental, and vision insurance

* PTO, company holidays, and parental leave

* Paid training and certifications

* Legal assistance and identity protection

* Pet insurance

* Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.