Processing Manager

Processing Team Leader

Create a Christ-centered environment by leading the processing team by example and performing all duties required to accept, sort, and price donated items.

We strive to make a difference every day. That's why we give back a portion of every item donation and every purchase to a partnered nonprofit. We give a portion of donated items back to our community partners in the form of gift cards. We also always have a featured nonprofit who receives a portion of our proceeds every month. Currently our featured nonprofit is Rayo De Esperanza in Guatemala!

Essential Functions of the Job

• Lead and equip the team to give a positive work environment in every aspect of their job, to each other, donors, customers and volunteers.
• To perform any of the required job duties within the processing team. This includes all requirements related to accepting donations, presorting and pricing merchandise.
• Adhere to and implement, daily, all donor service standards, policies and procedures.
• Responsible for hiring and termination of all processing staff.
• Work closely with the Team Services Hiring Manager to place the best people on the team.
• Train and retain employees.
• Properly execute necessary paperwork related to employees including document coaching opportunities, hiring paperwork, termination paperwork, workers compensation paperwork, etc.
• Must fulfill the required hours and required scheduled shifts unless otherwise approved by the Director of Operations.
• Must approve timecards by 12:00 pm on Payroll Mondays.
• Payroll Mondays should also be the days when managers create schedules for two weeks out unless otherwise discussed with the Director.
• Accurately keep up with and fill out labor worksheets every Monday and on an as needed basis.
• Ensure that daily reports are properly filled out in a timely manner.
• Must be able to appropriately set daily goals and plan their day according to projections/targets.
• Review Cyfe Dashboard daily to understand and communicate targets to the team.
• Schedule staff appropriately to ensure the team is well equipped for high volume days.
• Maintain clean and well-organized reception, presort and processing areas.
• Train processing staff and volunteers to maintain a clean and well-organized reception, presort, and processing areas.
• Provide a positive and encouraging atmosphere for processing staff to promote further professional development and growth within Blue Mountain.
• Facilitate and promote an encouraging, positive and unified relationship between Processing and Retail Departments.
• Work with and effectively communicate with the Retail Manager on a daily basis to ensure all the operational needs of the store are being met.
• Stay up to date and well-informed with the ever-changing needs and procedures of the Wholesale Department.
• Effectively communicate and gather information from the Wholesale Director to clarify any questions pertaining to changing policies.

Knowledge, Skills & Abilities

• Must be a people person with a pleasant and willing attitude and have a servant's heart.
• Excellent communication skills (both oral and written) with an excellent command of the English language.
• Must have a commitment to Blue Mountain's mission and mission statement.
• Must be detail-oriented and have solid organizational skills.
• Must be a problem solver and be able to work with a minimum amount of supervision and take initiative.
• Excellent time management skills.
• Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.
• Strong ability to delegate tasks.
• Microsoft Office, including Word and Excel (spreadsheets).
• Email communications (including attachments).
• Ability to operate general office machines, copier, fax, printers, scanners.
• Ability to access websites to help evaluate the value of donated items.
• Ability to read and define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written or oral form.

Education & Experience

High School diploma or GED required.

Essential Physical Requirements

Stand – up to 100% of a standard work day.

Walk – up to 75% of a standard work day.

Sit – less than 10% of a standard…