Retail Shift Lead

Retail Team Member

Works under the direction of the Retail Management team in carrying out all retail operations in the store, including, but not limited to, creating a positive environment, register operations, customer service, store appearance and displays, and employee interactions.

We strive to make a difference every day. That's why we give back a portion of every item donation and every purchase to a partnered nonprofit. We give a portion of donated items back to our community partners in the form of gift cards. We also always have a featured nonprofit who receives a portion of our proceeds every month. Currently our featured nonprofit is Rayo De Esperanza in Guatemala!

• Assist the Retail Management team daily, in the building of the team, by being an example of a positive leader to all staff, donors, and customers.
• Assist the Retail Management team in the retail operations of the store, including the handling of cash and credit card payments, and any non-cash purchases in order to ensure the accuracy and security of all transactions.
• Complete with accuracy, as needed, Daily Reconciliation Sales Reports, bank deposits, Daily Sales charts, Category Sales chart and Donations charts, and properly save and store all paperwork to ensure truthful reporting and recording of daily sales and donations.
• Assist the Retail Management team to make daily bank deposits and acquire change for the register to ensure the accuracy and security of store funds.
• Work with the Retail Management team daily, to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Work under direction of the Retail Management team, as needed, to train new employees in order to ensure the employees have all essential training needed to be successful in their position.
• Work with store staff, daily, in maintaining the physical appearance of the store, including, but not limited to: ordering and maintaining needed janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, restrooms and other public areas, to ensure the safety and health of customers and employees.
• Assist store staff, daily, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.
• Assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.
• Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.
• Supervise, as needed, the store operations and staff, in order to ensure compliance with company mission statement and company policies and procedures in the absence of, but under the expressed direction of the Retail Management team.
• Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.
• All opening and closing procedures of the store should be performed in compliance to the company operations procedures.
• I have read and understand the description and can perform the Essential Functions of the Job with or without accommodation.

• Must be a people person with a pleasant and willing attitude and have a servant's heart.
• Experience in retail operations preferred.
• Excellent communication skills (both oral and written) with an excellent command of the English language.
• Excellent math and money handling skills.
• Must have a commitment to Blue Mountain Stores' mission.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Microsoft Office, including Word and Excel (spreadsheets)
• Email…