Student Services Specialist

Shift: Sunday-Thursday. Work shifts may vary depending on staff vacation or time-off requests

• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
• Review documents and forms for completeness, track files for follow up and distribute for review.
• Process and sort all incoming and outgoing mail and deliveries.
• Coordinate logistics for outreach activities, meetings, and events.
• Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
• Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
• Routinely inspect facilities and maintain assigned areas.

* Other duties may also be assigned

• Associate’s degree and one year of relevant experience, or combination of education and relevant experience.
• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Basic office administration skills.
• Strong critical thinking and sound decision-making capacity.
• Ability to learn compliance with legal, financial, and university policies and external regulations.