Advanced Medical Support Assistant

The position serves as a Advanced Medical Support Assistant (AMSA) at the VA Palo Alto Health Care System, Health Administration Service. The Advanced Medical Support Assistant is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. The primary purpose of the position is to provide administrative and team support in a wide variety of basic administrative function within a Patient Aligned Care Team, Specialty Clinic, or Call Center.

VA Careers - Medical Support Assistant:

Work Schedule:

Monday to Friday, 8:00 am - 4:30 pm.

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 640-09262-F

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Financial Disclosure Report:
Not required

The Advanced Medical Support Assistant (AMSA) performs a full range of administrative and clerical responsibilities in support of patient care delivery. Such assignments include but are not limited to:

* Interprets and applies regulations, directives, and procedural guidelines to ensure all administrative processes accurately reflect current operating procedures.

* Provides customers with consistent, accurate information in accordance with established policies and procedures.

* Communicates with patients, visitors, volunteers, and medical center staff in a courteous, tactful, and respectful manner at all times.

* Manages customer interactions professionally by addressing concerns, resolving conflicts, and handling problems constructively and appropriately.

* Supports clinical staff by performing scheduling, reception, and record-keeping duties with accuracy and efficiency.

* Ensures all administrative actions contribute to the smooth and effective operation of the medical facility.