Associate, Enterprise Customer Success

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Location:

Palo Alto, CA or San Francisco, CA

Department:
Account Management/Customer Success

As an Associate, Enterprise Customer Success, you will play a key role in supporting the operational success of one (or multiple) of Navan’s largest and most strategic enterprise clients. Working in close partnership with an Enterprise Customer Success Manager, you will help execute account strategy, act as a product expert, and collaborate cross-functionally to remove friction for client administrators and travelers.

As a core member of the account team, you’ll gain hands‑on exposure to enterprise relationship management, delivering data‑driven insights and operational excellence to drive meaningful value for a key Navan partner. This is a high‑impact role with direct influence on customer satisfaction, product adoption and long‑term retention. Designed as an apprenticeship‑style opportunity, the role is intended to build the skills, experience and visibility needed to grow into an Enterprise Customer Success Manager position.

• Maintain a deep understanding of the Navan platform (Travel, Expense and Card) to advise the client on features that solve their specific business challenges
• Partner closely with the Global CSM on account planning, helping to execute strategic initiatives, business reviews and regional rollouts within the client’s organisation
• Act as the primary operational liaison for technical inquiries, managing the bug‑tracking lifecycle to resolution and serving as the internal voice of the customer to expedite critical escalations
• Drive operational rigor by managing administrative workflows and generating ad‑hoc performance reports to ensure data integrity and resolve daily programme bottlenecks
• Analyse travel and expense data to identify spending trends, uncover cost‑saving opportunities and recommend areas for programme optimisation
• Oversee internal account projects, ensuring all deliverables are high‑quality and completed within established timelines

• Bachelor’s degree or similar relevant working experience
• 2‑3 years of full‑time work experience, preferably in a customer/client‑facing role
• Travel and/or Expense industry experience a plus
• Excellent project‑management and organisational skills, with the ability to manage multiple work streams for a single large stakeholder
• Data‑driven approach with the ability to analyse spreadsheets and present findings clearly
• Ability to prioritise tasks and initiatives in a fast‑paced environment, as well as problem‑solve under pressure
• Passion for deeply understanding a product to provide bespoke solutions for customers
• Attention to detail and excellent communication skills (written and verbal) are a must

$32 — $43 USD

Navan (Nasdaq: NAVN) is the leading all‑in‑one business travel, payments and expense management platform that makes travel easy for frequent travellers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travellers love and finance teams rely on. See how Navan customers benefit and learn more at

Navan offers a comprehensive benefits programme designed to support your well‑being, financial security and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings and wellness resources for you and your family. We support long‑term financial growth through retirement savings programmes and opportunities to participate in our equity plans, so you can share in Navan’s success.

To promote balance, we offer flexible time off, country‑specific holidays and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Navan believes in the value of in‑person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1 or collaborating in a room together. The connections forged…