Client Manager II

Sanas.ai is pioneering the future of human communication. Founded by a team of Stanford researchers and entrepreneurs with deep industry experience, Sanas has developed the world’s first real-time speech transformation platform capable of accent translation, noise elimination, speech enhancement, and cross-language communication.

Sanas makes conversations clearer, more inclusive, and more effective, removing barriers that prevent people from being understood, regardless of accent, background noise, or native language.

Since going to market in 2023, Sanas has scaled at an extraordinary pace, growing from $0 to $32M ARR in under two years, with a projected >$50M ARR by the end of 2025. The company recently recorded its first $10M quarter and is on track to achieve $120M in ARR next year.

The company’s valuation has a clear trajectory toward multi-billion-dollar market capitalization as it continues to expand into new verticals and product categories. With a TAM that spans all human in the loop communications and beyond, Sanas has the potential to impact every industry and every global interaction.

Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.

Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation has been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product;

you’re investing in the future of communication.

About the Role

As a Client Experience Manager II
, you will own the end-to-end delivery and ongoing success of our client relationships. You’ll serve as a trusted partner to customers, lead service delivery efforts, and ensure Sanas is delivering measurable value across implementations, expansions, and ongoing operations.

This role blends relationship management, operational leadership, and strategic problem-solving. You’ll work cross-functionally with Product, Engineering, Support, and Sales to ensure our clients are successful, heard, and continuously delighted.

Client Ownership & Relationship Management

• Serve as the primary point of contact for assigned enterprise clients
• Build strong, trusted relationships by deeply understanding client goals, workflows, and success metrics
• Act as a client advocate internally, ensuring feedback is translated into action

Service Delivery & Operations

• Lead end-to-end service delivery, including onboarding, implementations, upgrades, and expansions
• Define and track KPIs, SLAs, and operational metrics to ensure high service performance
• Conduct regular business reviews to align on outcomes, performance, and opportunities for improvement

Cross-Functional Leadership

• Partner closely with Engineering, Product, Support, and Operations to resolve issues and improve delivery
• Manage service delivery initiatives and projects, ensuring timelines, quality, and client expectations are met
• Identify risks early and develop mitigation plans to ensure continuity and reliability

Continuous Improvement

• Drive process improvements to increase scalability, efficiency, and customer satisfaction
• Use data and insights to recommend enhancements to workflows, tooling, and service models
• Stay current on best practices in customer experience, service delivery, and SaaS operations

Reporting & Communication

• Prepare and present clear performance reports and dashboards for internal leadership and clients
• Communicate proactively, transparently, and confidently in fast-moving situations

Required Experience

• 5–7+ years of experience in client experience, service delivery, customer success, or account management
• Proven success…