Strategic Operations Specialist, Charging

What to Expect

One of the most convenient ways to charge an EV is at home, overnight. The Strategic Operations Specialist for Home Charging is a critical member of the Global Business Operations team, responsible for ensuring customers can easily buy, install and use Tesla home charging products everywhere Tesla sells cars.

This role ensures sales, installation, and service channels operate effectively for customers in all new and existing vehicle markets. It involves developing expertise in local home charging markets and expanding Tesla's certified installer network to support growth. This is achieved by managing end-to-end onboarding processes, including installer candidate qualification, legal document reviews, information verification, and compliance checks. Post‑onboarding, the role provides ongoing administrative support to installers.

The ideal candidate will collaborate with cross‑functional teams, including ecommerce, vehicle sales, customer support, legal, and compliance, to ensure alignment with company standards.

• Collaborate with vehicle sales teams in upcoming and existing markets to assess home charging needs
• Qualify and manage onboarding of Certified Installers for home charging equipment in upcoming and new vehicle markets, including verification of credentials, licensing, and compliance with regional regulations
• Conduct legal requirement reviews for installer applications, ensuring alignment with local laws, industry standards, and company policies; perform validation of submitted documentation (e.g., contracts, certifications, insurance) to ensure accuracy and completeness
• Collaborate with Legal and Compliance teams to coordinate compliance checks for installers, including background screenings, license validations, and regulatory filings to resolve discrepancies and ensure adherence to internal and external standards
• Develop and maintain standardized onboarding checklists, templates, and training materials for regional teams
• Manage administrative procedures for partner collaborations, including document management, progress tracking, and system maintenance; provide regular updates to stakeholders on onboarding progress and proactively address bottlenecks to maintain timelines
• Continuously monitor and evaluate the performance, trends, and dynamics of both new and established markets to identify opportunities, risks, and strategic insights

• 3+ years of experience in onboarding, compliance, or operations roles, preferably in a global or regulated environment
• Strong understanding of legal compliance, regulatory requirements, and document verification processes
• Ability to manage multiple onboarding cases simultaneously while maintaining precision and attention to detail; highly organized with the ability to adapt to evolving regulatory landscapes, internal procedures, business priorities, and market needs
• Excellent communication skills to interact with cross‑functional teams, including Legal, Sales, and regional operations; ability to interpret and apply regional compliance standards and company policies
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems (e.g., Salesforce)
• Preference for candidates with experience in installer or service provider onboarding or compliance auditing
• Preference for candidates fluent in Spanish and other commonly spoken languages in addition to English

Along with competitive pay, as a full‑time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans – plan options with $0 payroll deduction
• Family‑building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company‑Paid Health Savings Accounts (HSA) contribution when enrolled in the High‑Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short‑term and long‑term disability insurance (90‑day waiting period)
• Employee Assistance Program
• Sick and Vacation…