Business Analyst – Intern

The Opportunity

If you are an enterprising individual with a strong passion for customer engagement and are excited to solve business challenges through innovative loyalty solutions, this role could be a great fit. As a Business Analyst – Customer Success
, you will work with renowned multinational brands to help them design and deliver impactful Loyalty Management solutions that enhance customer experience and business performance.

Combining business consulting and product expertise
, you will play a key role in driving client success by:

• Conducting in-depth client discovery sessions to gather requirements, identify pain points, and define key performance indicators (KPIs).
• Developing detailed business cases and performing market feasibility analysis.
• Advising clients on customer loyalty strategies and recommending tailored solutions for specific business challenges.
• Overseeing the implementation of loyalty programs using GRAVTY®, ensuring smooth integration with existing client systems.
• Designing, delivering, and maintaining training programs for client users.
• Managing project documentation and ensuring compliance with agreed service level agreements (SLAs).
• Collaborating with product management teams to drive innovation and deliver impactful product features.
• Creating high-quality product marketing materials, including white papers and presentations.
• Supporting go-to-market initiatives to ensure product alignment with market trends and customer needs.

We are seeking a motivated individual who thrives in a fast-paced environment and demonstrates:

• An ongoing degree or diploma in Computer Science, Business Administration, or a related field from an accredited institution.
• Strong written and verbal communication skills, including the ability to deliver persuasive presentations.
• Excellent interpersonal skills and a problem-solving mindset.
• Adaptability and resilience to succeed in a startup environment while managing diverse responsibilities.
• Strong attention to detail and a commitment to high-quality work.

• Certification in Business Analysis.
• Awareness of open-source technologies and emerging trends such as machine learning, AI, big data, blockchain, and cloud infrastructure.

At LJI
, you will experience:

• A collaborative and empowering culture that supports continuous learning and growth.
• Opportunities to make a meaningful impact on client businesses.
• The chance to work with a talented and passionate team.
• The satisfaction of contributing to a rapidly growing company with global presence and industry recognition.

Unleash your passion for Customer Success and help businesses thrive.