Localized Content Specialist

Work Location: Remote, Within US

Schedule: Mon - Fri, Schedule flexibility required

Job Status: Full time, temporary

Start date: ASAP

End date: 31/12/2026, possibility of extension and becoming a permanent position

Position

Description:

We are looking for a Content Quality Specialist to work within the online video platform market, providing cultural and language expertise to improve the quality of online video content. The role will involve working closely with Quality Controllers to assess video content as well as the performance of a large multi‑lingual community and to individually review contributors’ work based on a set of standards and guidance.

The successful candidate will work with a large community and this role requires candidates with excellent attention to detail and a high level of communications skills, both verbal and written, in English.

• A high degree of confidence, experience and knowledge of using internet-based technologies and online research in day-to-day tasks.
• Measure adherence of resources to strict sets of guidelines and determine any potential quality issues.
• Careful input of data for trend analysis and follow-up.
• Conduct root cause analysis of performance issues of individual resources on an on‑going basis.
• Continuously self‑review and remain up-to-date on all guidelines and instructions available.
• Develop reports and trends to be shared for action.
• Support the team of Quality Controllers.
• This role may evolve and change based on business requirements.

• Fluency in English, additional languages are highly desirable
• Proficiency in Office or GSuite
• Verbal, written, and listening skills, along with the ability to provide expertise at all levels of the business and with customers, should be demonstrated.
• The ideal candidate will possess a keen awareness of the current events and political landscape
• 3rd Level Qualification or equivalent work experience is essential
• Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior
• Excellent time management and organization skills, as well as flexibility and adaptability to changing priorities.

• TELUS recognizes and embraces the importance of values in our ever‑changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Equal Opportunity

Employer:

At TELUS International, we are proud to be an equal‑opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.