Student Financial Analyst

JOB PURPOSE

The Student Financial Analyst plays a key role in supporting the financial operations, compliance, and service excellence within the Office of Student Financial Services. This position supports external third party billing and collections, payment processing, and student collection activities. The role analyzes and reconciles financial data, resolves discrepancies, ensures accurate account management, and contributes to reporting, forecasting, and process improvements while ensuring compliance with university policies and external regulations.

• Perform structured analysis and data reporting to support external third party billing, collections, payment processing, and student collection activities. Identify, clarify, and investigate discrepancies or exceptions across third party billing, receivables, and payment data. Contribute to forecasting and analyses to be used for key activities or decision making.
• Resolve discrepancies between invoices and third-party authorizations and proactively prevent future billing issues. Analyze third-party payments and ensure they are accurately applied to the correct students on the corporate accounts.
• Maintain, reconcile, review, and validate financial data sets related to third party invoices, payments, student receivables, and collection activity. Utilize financial reports, databases, and key financial information to support accurate posting, third party billing, payment processing, account resolution, and compliance.
• Run and analyze financial reports from multiple systems and assist in preparing management information reports for monitoring trends and operational performance. Use third-party invoicing reports to identify trends or potential issues. Maintain the third-party sponsor database to ensure accurate, consistent, and compliant billing data.
• Perform preliminary analysis of third-party billing accounts, identify exceptions, and recommend solutions, including potential policy updates or the development of new processes. Conduct critical analysis to develop long-term process improvements for third-party billing. Understand the complexities of the third-party billing process, identify sponsors unable to comply with institutional policies, and provide recommendations for next steps or new processes.
• Communicate with sponsored students and external sponsors via email, video, or telephone using effective, clear, and professional communication. Assist with collection activities for student accounts, third-party billing accounts, and student loans; activities may include collection campaigns involving phone calls, mailed letters, mass emails, and other outreach methods.
• Ensure third party billing complies with internal practices and requirements. Ensure student collection activities are compliant with internal practices and external regulations.
• Monitor, and resolve support tickets and service requests in accordance with service-level expectations. Troubleshoot and analyze routine and complex errors. Serve as a resource for team members on detailed or escalated issues.
• Provide operational support across Student Financial Services functions as needed to meet departmental goals and deadlines. Participate in special projects, training, documentation, and cross-functional initiatives. May supervise the day-to-day activities and provide on the job coaching and training to other staff, as needed.
• The position will provide backup support for student and loan collections, including responding to inquiries from students and external collection agencies. Assist with collection activities for student accounts, third-party billing accounts, and student loans, which may include phone campaigns, mailed notices, mass emails, and other outreach methods. The role may also serve as backup for payment processing and other financial tasks.
  
  Cross-training is expected to ensure the position can assist with general student inquiries as needed.
• Ensure FERPA and all institutional, state, and federal regulations and policies are upheld in all billing, collection, communication, and data management activities.

* Other duties may also be assigned

Educati…