Collections Manager

• Establish a clear aged receivables ownership model for the Revenue Management team, defining owners of delinquent accounts by client, practice, and collections segment
• Lead Financial Policy compliance, executing escalation paths, and resolution playbooks for aged receivables
• Develop a structured operating cadence for monthly, quarterly and year end collections campaigns, with clear reporting, accountability, and follow through to payment
• Scale the collections function from status tracking and targeted intervention to broad and coordinated collections actions
• Lead the identification, prioritization, and resolution of aged receivables risks, especially high-dollar, high-sensitivity, slow moving or complex balances
• Develop tools and reports to surface emergent risks early
• Support partners in sensitive client conversations
• Negotiate directly with clients on complex AR workouts
• Evaluate and manage relationships with external payment solution providers
• Drive adherence to Financial Policy limits on payment terms, discounting, write-offs, and deferred payments
• Translate the firm's established Financial Policy into practical execution tools that Members and the Finance Department can apply consistently
• Coach Revenue Management and Account Managers.

• Minimum 7 years of experience in collections at a big law firm, with at least 4 years in firm wide collections management role, or equivalent
• Bachelor’s degree in finance, business, information technology, or related field (master’s degree or MBA preferred)
• Strong financial judgment and comfort operating in high-stakes professional services environment
• Excellent negotiation skills, including the ability to handle difficult client or partner conversations without becoming rigid, emotional or deferential
• Operationally disciplined: acts independently, investigates thoroughly, demonstrates resourcefulness, follows through, tracks commitments, closes loops, and helps ensure clarity in the Firm’s collections program
• Ability to balance firmness with diplomacy
• Strong analytical instincts, comfort with data, dashboards, segmentation, and performance metrics
• Technology adopter, especially around AI, promotes workflow automation and scaling of client outreach and collections tactics
• Executive presence with partners, finance leaders, and senior business services leaders
• Clear written and verbal communication
• Ability to simplify complex AR issues into crisp options and recommended actions
• Low-ego leadership style: practical, steady, accountable, and team-oriented
• Bias toward action and driving results through consistency and persistence.

Demonstrates expertise in collections management within a professional services environment, emphasizing strong financial judgment, negotiation skills, and operational discipline. Proficient in developing tools and reports for risk management and driving adherence to financial policies.