Director, Medical Information

Overview Of Role

The Director, Medical Information (MI) is a strategic leader responsible for building, scaling, and overseeing the MI function to ensure launch readiness and ongoing scientific excellence. This role will architect the full MI infrastructure—including systems, processes, governance, and content strategy—to support the company’s first commercial launch and future portfolio expansion. A critical component of this role is leading to the end-to-end development and maintenance of MI capabilities that enable swift onboarding, integration, and operational readiness of the MI call center vendor, ensuring seamless, compliant, and high quality interactions with healthcare professionals, patients, and internal stakeholders.

The Director will collaborate cross-functionally with Medical Affairs, Regulatory, Safety, Clinical Development, Clinical Operations, Compliance, and Commercial partners to ensure MI is tightly aligned with scientific, regulatory, and business needs. This is a highly visible role requiring scientific depth, operational excellence, and the ability to build new capabilities in a fast-paced environment.

• MI Strategy & Infrastructure Development
  • Lead and implement the design and build-out of the MI infrastructure (i.e., MI Call Center), ensuring scalability, compliance, and readiness for US launch.
  • Assist in developing the MI operating model, including workflows, governance, content strategy, and cross-functional interfaces, both in the USA and globally
  • Serve as the internal expert on MI regulations, industry standards, and best practices.

• Call Center Vendor Management & Launch Readiness
  • Develop external (Call Center-specific) and internal (Summit-specific) MI SOPs, work instructions, training materials, and quality monitoring processes to ensure consistent, compliant, and high-quality responses.
  • Ensure the call center is fully prepared for launch, including training, content availability, escalation pathways, and performance metrics.
  • Proactively manage call center/contractors responsible for responding to MIRs (including escalations from the call center) from Health Care Providers
  • Monitor vendor performance, quality, and compliance; implement corrective actions and continuous improvement initiatives.
  • Ensure readiness and adherence to the internal and external audits is always maintained.

• Scientific Content Leadership
  • Oversee the development, review, and approval of Standard Response Letters (SRLs), Custom Responses (CRs), Frequently Asked Questions (FAQs), and other MI scientific materials.
  • Ensure all MI content is scientifically rigorous, fair-balanced, and aligned with evolving data, labeling, and safety information.
  • Lead regular advanced literature evaluation and data synthesis to support MI content and scientific responses.
  • Leverage technology and innovation to optimize the delivery of MI, including the use of digital platforms and AI tools.

• Cross-Functional Collaboration
  • Partner with Regulatory, Safety, Clinical Development, Compliance, and Medical Directors to ensure MI content reflects the most current scientific and safety information.
  • Assist with the development and creation of the AMCP dossiers (unapproved and approved use) in collaboration with senior MI personnel, HEOR lead, Market Access, Medical, Legal, Regulatory.
  • Develop data submission packages to key oncology guidelines and clinical pathways in collaboration with senior MI personnel, medical directors, HEOR lead and Marker Access.
  • Partner with the Head of the HEOR and the publications lead to develop NCCN and pathways submission plans.
  • Collaborate with Medical Affairs and Commercial teams to provide oversight for US and European conferences with activities including medical booths, logistics, materials, and staffing.
  • Provide insight into scientific communications planning (e.g., publications gap analysis) and internal training.
  • Serve as a key contributor to launch readiness planning and cross-functional medical governance.

• Insights, Metrics & Reporting
• Establish and manage MI dashboards to track inquiry trends, operational performance, and scientific insights.
• Contribute to the development of the MI…