Senior Network Engineer; Palo Alto

Senior Network Engineer (Palo Alto) page is loaded## Senior Network Engineer (Palo Alto) locations:
Cape Town:
Johannesburg time type:
Full time posted on:
Posted Todayjob requisition :
JR04817

It’s not just IT solutions, It’s IT global know-how!  Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, Net App, Microsoft, Oracle, VMware and Service Now Logicalis  employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!
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* ROLE RESPONSIBILITIES:

*** Design, implement, and maintain Network environments.
* Day-to-day support of our customer’s Network environments.
* Ability to perform both project and support work on the Cisco Networks environments.
* Troubleshooting technical faults and providing satisfactory fixes to the customer.
* Regularly update customers on the progress of faults by telephone and email.
* Regularly update Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
* Perform project-related duties regarding new and changing infrastructure deployments for clients.
* Regularly update clients on the progress of incidents, problems, and changes by telephone and email.
* Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling.
* Providing input to customer-facing Technical Incident Reports.
* Capturing repeat faults and undertaking root cause analysis.
* Proactive identification of fault trends.
* Development of peer relationships with key suppliers.
* Working closely with the Team Leader (TL) on continual improvement programs.
* Provide technical expertise to TL and assist with technical skills evaluation of other engineers.
* Work with the other departments to understand and share technical strategy.
* Complete customer Change Requests, impact & risk analysis, implementing out-of-hours if required.
* Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve support.
* Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
* Where required perform the ‘Lead Engineer’ role for some of LSA’s clients for support and projects.
* To stay up to date and accredited with the current technologies.
* Capturing repeat faults and undertaking root cause analysis.
** QUALIFICATIONS
* ** National High School Senior Certificate (or equivalent)
* Graduate or qualified by experience.
* Palo Alto Professional certified - mandatory
* Palo Alto Expert certified - preferred, but not mandatory
* ITIL v3 Foundation - preferred, but not mandatory
** EXPERIENCE
* ** Minimum 8 years of general IT support experience.
* Minimum 5 years of dedicated networking/security experience.
* Professional in designing, configuring, and troubleshooting, routing, switching, security, and wireless.
* Professional in designing configuring and troubleshooting MPLS and/or SD-WAN
* In-depth knowledge of troubleshooting network environments.
*…