Principal Product Manager – Platform Foundation

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* Location:

Palo Alto or Mt View CA onsite 2-3 days/week (hybrid)
** As Principal Product Manager for the Platform Foundation, you are responsible for the Product Management of the underlying platform and infrastructure that support Uniphore Products and the Uniphore Business AI Cloud.  This role is critical to scaling our platform, ensuring its reliability, performance, and operational excellence. You’ll partner closely with engineering, SRE, security, and architecture teams to define the product capabilities that power our services—from hyperscaler integrations and compute orchestration to monitoring, telemetry, and incident management.  

You will also partner closely with other Product Managers within Uniphore to understand, prioritize and align roadmap dependencies, delivery and launch plans. You will work on developing the platform vision, strategy, roadmap, scalability, flexibility, maintainability, and cost effectiveness of the platform. You will be able to balance business needs, product requirements, delivery costs with technical constraints and love building a scalable platform to accelerate bringing new products and AI agents to market and to our customers.

Responsibilities:

Define requirements for running services efficiently and reliably across public clouds (e.g., AWS, Azure, GCP), National Cloud Providers, or hybrid and on-prem deployments and help inform strategic decision making on regional expansion and operations.

Partner with Engineering, Dev Ops and SRE teams to set and prioritize reliability goals (e.g., SLOs, SLIs), incident prevention strategies, and scaling requirements.

Define product requirements for platform-wide observability, including logs, metrics, traces, and health dashboards. Collaborate with security and compliance teams to ensure platform features meet data protection, audit, and policy enforcement requirements. Required Skills / Experience8+ years of experience in delivering SaaS based / web-based products with 5+ years of Product Management experience Strong analytical and prioritization skills with a bias for delivering platform value to internal engineering users.

Ability to collaborate with deeply technical teams and excellent written oral communication to communicate clearly with leadership and other stakeholders.
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