M365 Engineer

### Description
** iSoftStone, Inc. is seeking a SaaS Application Engineer to join our Team
**** in Palo Alto, CA!
**** THIS IS A W2 CONTRACT POSITION
**** Fluency in Mandarin is Preferred
**** Responsibilites:
**** Saas Application Management:*
* • Administer and manage a portfolio of SaaS applications, including Slack, Jira, Confluence, Miro, GSuite (Google Workspace), Notion, Zoom, and GoDaddy.
• Configure and maintain user accounts, access controls, and permissions for these SaaS platforms.
• Manage integrations between SaaS applications to ensure smooth workflows and data flow across platforms.
• Handle SaaS vendor relationships, including managing licenses, subscriptions, renewals, and service agreements.
• Ensure that applications are up-to-date with the latest features and security patches.
• Administer and manage a portfolio of SaaS applications, including Slack, Jira, Confluence, Miro, GSuite (Google Workspace), Notion, Zoom, and GoDaddy.
• Configure and maintain user accounts, access controls, and permissions for these SaaS platforms.
• Manage integrations between SaaS applications to ensure smooth workflows and data flow across platforms.
• Handle SaaS vendor relationships, including managing licenses, subscriptions, renewals, and service agreements.
• Ensure that applications are up-to-date with the latest features and security patches.
** Automation and Integration:*
* • Implement automation workflows using tools like Zapier, Power Automate, or platform-native automation features to streamline repetitive tasks.
• Set up and manage APIs or native integrations between applications (e.g., linking Jira with Slack, Zoom, and Confluence).
• Design and optimize custom workflows for specific teams using automation tools, ensuring integration with existing systems.
• Monitor the health and performance of integrations and take action to resolve any issues.
** Security and Compliance:*
* • Ensure that all SaaS applications adhere to company security policies and standards.
• Implement Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Role-Based Access Control (RBAC) across SaaS platforms.
• Work with IT and security teams to perform regular security audits, vulnerability scans, and compliance checks on SaaS platforms.
• Oversee data retention, backup, and disaster recovery plans for SaaS tools.
** Support and Troubleshooting:*
* • Provide Tier 2 and 3 support for issues related to the SaaS applications, resolving technical issues promptly and minimizing downtime.
• Troubleshoot issues related to user access, permissions, connectivity, and application functionality.
• Coordinate with SaaS vendors to resolve critical application issues or service outages.
• Serve as the point of contact for end-users experiencing issues or needing guidance on SaaS tools.
** User Training and Documentation:*
* • Provide training and resources to employees for effective use of the SaaS platforms, ensuring widespread adoption of best practices.
• Develop and maintain documentation on configurations, processes, and troubleshooting for each SaaS application.
• Conduct workshops or one-on-one training sessions to help users maximize the productivity of tools like Jira, Confluence, Slack, Miro, and Zoom.
** Optimization and Reporting:*
* • Continuously monitor usage and performance metrics of SaaS applications, optimizing configurations and integrations as needed.
• Work with business units to identify opportunities to enhance workflows and improve user experience with the tools.
• Generate reports on application usage, performance, and costs for stakeholders, helping to manage SaaS-related budgeting and licensing.
** Domain and DNS Management (GoDaddy):*
* • Administer domain names and DNS settings through GoDaddy or other domain providers.
• Ensure correct configurations for email services, website hosting, and other web services linked to company domains.
• Troubleshoot domain-related issues, including DNS errors, email routing problems, and SSL certificate installations.
** Pay Range:  $60 to $64/hour
** iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service…