SME - Azure & Cloud Security, Palo Alto Firewall

SME - Azure & Cloud Security, Palo Alto Firewall SME - Azure & Cloud Security, Palo Alto Firewall India Apply now Job Description SME - Azure & Cloud Security, Palo Alto Firewall

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Support & Operations domain. Leveraging expertise in Azure Security and Palo Alto technologies, this role emphasizes effective analysis and adherence to quality norms to enhance customer satisfaction and operational efficiency.

• Ensure on-time resolution and quality compliance of escalated tickets/incidents by utilizing Azure Security protocols and Palo Alto tools, adhering strictly to agreed SLAs.
• Conduct mentoring sessions for administrators and team members, develop SOPs, and maintain comprehensive documentation to foster knowledge sharing within the team.
• Validate change order implementation plans and ensure compliance with human error standards while actively participating in capacity planning discussions to optimize resource allocation.
• Foster positive customer feedback and satisfaction by engaging in customer meetings, utilizing Azure Security insights to address and resolve any issues effectively.
• Validate and analyze performance data through root cause and trend analysis using Azure Security metrics, preparing reports for presentation to key business stakeholders to drive continuous improvement.

• Proficient in Azure Security and Palo Alto technologies.
• Strong analytical skills for conducting root cause analysis and trend analysis.
• Excellent communication and presentation skills to liaise with business stakeholders.
• Familiarity with developing SOPs and documentation practices.

• Optional but valuable:
  Azure Security Engineer Associate certification.
• Optional but valuable:
  Palo Alto Networks Certified Network Security Engineer (PCNSE).

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

• Industry-benchmarked compensation
• Best-in-class healthcare benefits
• Personal time off
• Maternity and paternity benefits
• Access to skills / higher education programs/resources
• Discounts on products and services via Benefit Box
• Participate in CSR programs and live life with a purpose
• Opportunities to grow and advance your career

Note
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The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.