IT Operations Senior Analyst

Overview

Let’s build what’s next, together. We are Spotnana. We’re on a mission to modernize the infrastructure of the $1.6 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences ’re not just modernizing tech, we’re rethinking how the industry works.

And to get there, we’re bringing together innovative, ambitious, and open-minded people who want to build something that lasts.

At Spotnana, our values and principles guide how we work and grow together:

• Build the future – We are leaders, we are innovators, we are ambitious.
• Commit to excellence – We’re accountable, we are partners, we are agile.
• Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners.

Who: You! You’ll be part of Spotnana’s global IT team, partnering closely with employees across Engineering, Product, Business, and Operations to keep the company running smoothly.

What: An IT Operations Senior Analyst role where ownership, problem-solving, and customer-first thinking are critical. You’ll support core IT systems, tools, and infrastructure while helping scale IT operations in a fast-growing environment.

When: ASAP! We’re looking to bring someone on as soon as we find the right fit.

Where: Hybrid:
Palo Alto, CA — you’ll be based out of our Palo Alto office, with in-office time aligned to Spotnana’s hybrid work policy.

Why: You’ll play a key role in enabling Spotnana’s teams to do their best work. From day-to-day IT support to building scalable processes and knowledge bases, your work will directly impact employee experience, productivity, and business continuity as we grow.

How (to land the job!): You’ll start with an initial conversation with our Talent Acquisition team, followed by interviews with members of the IT and broader operations team. The process may include scenario-based discussions focused on troubleshooting, systems knowledge, and real-world IT operations, and is subject to change.

The day-to-day:

• Support IT-related questions as they arise
• Build a knowledge base of IT practices and pragmatic problem solving available to internal Spotnana users
• Account management for password resets and lockout
• Diagnose computer errors and provide technical support
• Troubleshoot software and hardware
• Conduct IT Onboarding Sessions for new Team Members
• Train end-users how to setup and use new technologies
• Provide technical support over the phone or web
• Use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose, and resolve complex issues
• Leverage IT best practices to manage and execute projects and initiatives with minimal supervision
• Participate in on call rotation for urgent support during non-working hours
• Model skills and behavior aligned with Spotnana’s Values and Operating Principles

• 4+ years of hands-on experience in IT support and administration, especially with Microsoft Entra, Microsoft Intune, Google Workspace, and Slack
• Strong problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Experience in a high-growth startup environment
• Certifications in IT support or administration (e.g., COMPTIA A+, Network+) are a plus
• Experience with scripting or programming languages (e.g., Python, Power Shell) is a plus
• Experience with ITIL (Information Technology Infrastructure Library) best practices is a plus

Let’s talk compensation

Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash (salary + annual performance bonus), company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges…