Implementation Engineer

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!

We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.

The Customer Projects and Implementation department at Miovision is seeking an Implementation Engineer to join our talented implementation team. Leveraging best practices and robust technical proficiency, we ensure that our technology deployment projects surpass customer expectations, fulfill internal business requirements, and cultivate a culture prioritizing the Customer First philosophy.

Opticom Implementation Engineers provide support to our implementation team through the remote configuration, troubleshooting, and testing of our Opticom systems. This position serves as a critical point of contact for Miovision, cultivating and maintaining both internal and external customer relationships by successfully executing technical deliverables utilizing breakthrough technology.

• Responsible for executing remote implementation activities, encompassing both on-premise customer systems and cloud-based systems.
• Conducts technical reviews of project designs and coordinates as required with technical implementation and engineering teams.
• Collaborates with internal cross-functional teams to ensure the satisfaction of project technical requirements.
• Leads remote field-testing activities necessary for customer projects and/or new product introductions.
• Develops a comprehensive understanding of and articulately communicates Miovision’s product and technology portfolio to customers.
• Develops and delivers customized solutions to fulfill customer requirements.
• Prepares technical documentation for internal integration and/or product customization requests.
• Provides internal and customer-facing technical training as needed.
• Identifies, documents, and promotes efficiency and automation enhancements in collaboration with engineering and product management.
• Translates technical requirements from the customer to Miovision’s product development team to implement or enhance appropriate solutions.
• Provides escalated technical support, and customer service as necessary.
• Performs other related duties as assigned.
• Requires travel of up to 5% within North America.

• Prior experience in the Traffic, ITS, Public Safety, and/or Transit technology sectors is highly advantageous.
• A minimum of five years of network and/or software engineering experience is required.
• A Bachelor's degree or four-year degree is necessary, preferably in an engineering or technical discipline.
• Possesses demonstrated experience in network and IT configuration and troubleshooting for intricate Intelligent Transportation System (ITS) or technology projects.
• Proficient in creating Virtual Machines within diverse VM environments.
• Competent in Mobile Router Configuration and troubleshooting.
• Demonstrates the capacity to effectively prioritize and execute tasks in demanding, high-pressure environments.
• Establishes rigorous expectations for results and personally exemplifies accountability.
• Exhibits…