IT Support Engineer

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

As an IT Support Engineer I, you’ll be the go-to technical expert for helping clients solve hardware, software, and networking issues. You’ll install and configure systems, troubleshoot problems, and provide hands‑on support both on‑site and remotely. In this role, you’ll work directly with clients to ensure their technology runs smoothly, while building your skills in IT systems, troubleshooting, and customer service.

This is a great opportunity for someone with strong technical knowledge, excellent communication skills, and a passion for problem‑solving to grow their career in IT support.

• Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
• Identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
• Installing and configuring client computer systems and software applications; training clients on proper application use.
• Manage the procurement of licenses, installation, tracking, and other details.
• Provide technical support on-site or via remote‑access systems.
• Offer solutions that meet the needs of the client.
• Repair hardware malfunctions, software issues, and networking problems.
• Maintain good client relations.
• Track and manage material inventory and work records.
• Compile job reports.

• Proven work experience as a Technical Support Engineer.
• In-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high‑level interpersonal skills.
• Knowledge of web services, API, and IP‑based protocols.
• Experience with scripting languages such as Perl or Shell.
• Knowledge of computer hardware and networking systems.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Strong critical thinking skills.

• Bachelor’s degree in Information Technology or Computer Science.
• CompTIA A+ 220-902 or CompTIA A+ 220-901 certification.

The salary range is $70k‑$85k. In addition, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit‑sharing bonus, and a comprehensive benefits package, including 401K with matching.

Full‑Time

IT Support Engineer I

Palo Alto (HQ)

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people’s lives, our top‑tier devices are built to order with integrity by pioneering, customer‑focused, and results‑driven individuals.

At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open‑door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.

• The support, recognition, and room to grow their careers within Sciton.
• Empowerment to develop their creative genius and encouragement to be lifelong learners.
• Incentives for creativity and innovation across the organization.