It Support Specialist

Responsibilities

• Provide technical support to employees and contractors
• Help with onboarding and offboarding tasks
• Collaborate effectively with cross‑functional teams and stakeholders (HR, Security, Engineering) to ensure smooth IT operations and support workflows
• Assist with ticket triage and resolution, escalating more complex issues when needed
• Support a variety of SaaS platforms including Google Workspace, Slack, Zoom, Atlassian JIRA/Confluence, and Onelogin
• Collaborate with the IT team to improve documentation and support processes

• MDM, Jamf, Zapier, IFTTT, Workato
• 2–5 years of IT support experience (helpdesk, desktop support, or similar roles) in a fast‑paced environment (startup, MSP)
• Strong communication and troubleshooting skills, especially in remote environments
• Familiarity with Google Workspace, Slack, Zoom, Onelogin (or similar), and macOS/Windows environments
• Comfortable using ticketing systems like JIRA or similar
• Basic understanding of user access, roles, and SaaS system administration
• Willingness to learn, take initiative, and follow detailed instructions

Intermediate Level

Contract position, hybrid, based out of Palo Alto, CA

• Pay range: $30.00–$38.00/hr
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Feb 26, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.