AI Account Strategist

About Us

At Nectar Social
, we’re building the AI-native platform that powers the next era of brand engagement. Marketing is shifting from scheduled posts and static dashboards to real-time conversations, agentic workflows, and personalized community management. We’re helping forward-thinking brands lead that shift.

Founded by ex-Meta product and engineering leaders and backed by GV and True Ventures
, we’re creating the social operating system where AI, community, and commerce meet.

We’re looking for an AI Account Strategist to lead implementation and long-term success for a portfolio of brand partners. You’ll help them integrate AI across social, support, creator, and content workflows
—and ensure they realize sustained, expanding value from our platform.

This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You’ll be a trusted advisor and execution partner for brand stakeholders adopting AI-native workflows for the first time.

• Lead the full customer journey:
  onboarding, education, account strategy, workflow implementation, health monitoring, and renewals

• Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows

• Help customers deploy AI agents for engagement, listening, creator tracking, and analytics

• Monitor usage trends, surface insights, and ensure long-term health and retention

• Capture and relay structured product feedback to design and engineering

• Build internal onboarding tools, case studies, and best practices to scale customer adoption

• 3+ years in customer success, partnerships, or brand-side digital leadership roles
  , especially at high-growth startups or AI-enabled companies

• Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS-side experience

• Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same

• Strong written and verbal communicator who thrives in a fast-paced, high-context environment

• Proven track record of performance and initiative; multiple promotions or cross-functional project ownership

• MBA preferred
  , and Ivy League or equivalent academic background is a plus

• Experience onboarding SaaS or AI tools into brand organizations

• Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders

• Exposure to customer training, onboarding documentation, or success enablement

• Background supporting DTC, beauty, or wellness brands

• Competitive compensation and early equity

• Health, vision, and dental benefits + 401(k) match

• Career mobility into customer leadership, solutions, or product

• A hybrid team based in Palo Alto with flexibility for in-office collaboration

• Deep exposure to cutting-edge AI tooling and the opportunity to shape its application inside brand teams

• A collaborative, ambitious team defining a new category of AI-native marketing infrastructure