Senior JSM Specialist

No 3rd parties or Corp-to-Corp allowed for this role. USC or Green card only - no Visa sponsorship available for this role.

Our client, a leading organization in the technology and consulting industry, is seeking a Senior JSM Specialist to join their team, where you will be part of the IT Operations support team.

Job Title: Senior JSM Specialist

Location: Remote

Pay Range: $100-110/hour, based on experience

• Lead hands‑on migrations across Jira JSM and Ivanti environments, ensuring seamless data transfer and platform stability.
• Own the technical build of target Jira Service Management environments, including configurations, workflows, and permissions.
• Manage full data lifecycle processes such as extraction, normalization, transformation, import, and verification.
• Utilize APIs, CSV/JSON transforms, and marketplace apps to automate repetitive migration tasks.
• Collaborate closely with internal Jira administrators and engineering teams, providing expert guidance and integration support.

• 7–10 years of experience in ITSM consulting, engineering, or platform management.
• Deep hands‑on expertise in Jira Service Management administration and migration projects.
• Extensive knowledge of Jira platform behaviors, workflows, request types, SLAs, automations, and permissions.
• Proficiency with scripting languages such as Python, Power Shell, JavaScript, or Groovy for data manipulation.
• Experience with migration tools like JCMA, Xporter, and other relevant platforms.

• Opportunity to work on high-impact migration projects with leading organizations.
• Engage in a role that fosters continuous learning and professional growth.
• Collaborate with a diverse and innovative team of professionals.
• Contribute to the success of complex platform transformations and operational excellence.
• Be part of a forward‑thinking organization that values expertise and initiative.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in‑demand talent.