Field Service Engineer SW – Systems Admin Medical Device Vendor - Southern California

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The Software Field Service Engineer supports Varian Medical Systems software by installing, upgrading, maintaining, and troubleshooting systems within an assigned service territory. This role serves as a primary customer contact for software issues, providing both remote and on-site support, performing preventative maintenance, and documenting work in CRM systems.

• Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory.
• Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines.
• Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support.
• Troubleshooting customer‑reported issues, and documenting troubleshooting steps and resolutions in CRM.
• Completing software‑related preventative maintenance processes on time per VMS guidelines.
• Being able to assess the urgency of the customer’s request and follow through to completion.
• Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service levels.
• Understanding and recognizing the need to elevate incidents when necessary or request additional assistance from more tenured representatives.
• Utilizing appropriate internal assistance request processes and escalations.
• Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills.
• Conducting customer follow‑up as needed and ensuring customer inquiries and issues are resolved in a timely manner.
• Continuing fluency in known product lines and proactively learning new product information with the goal of becoming fluent in speaking all Varian product language.
• Being able to manage multiple and competing priorities.

• HS Degree or Equivalent Preferred:
  Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience
• Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience.
• Exercise sound judgment and problem‑solving skills.
• Take responsibility and work independently, as well as coordinate team efforts.
• Demonstrate patience, tact, and courtesy with a variety of customers and personalities.
• Able to handle difficult customer situations including troubleshooting in the presence of customers.
• Ability to communicate effectively with customers of varying levels of technical knowledge.
• Understanding and familiarity with service, installation, and customer‑facing documentation.
• Microsoft Office Suite including Excel, Word, and Power Point
• Must be able to successfully meet and maintain all required vendor credentialing, criminal background checks, and drug screens unless prohibited by law.

• Sound knowledge of and professional experience with IT Networks including network analysis test equipment.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Ability to lead calls and projects involving multiple customer departments.

• Position is primarily remote, however some travel may be required of this position (up to 20%).
• Company vehicle (or stipend program) available for this position.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

When you join Siemens Healthineers, you become one in a global…