Lead Data Analyst; Customer Insights

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?) is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology‑driven world—including self‑service claim‑filing software and backend fraud detection.

From digital experiences for claimants to ML‑driven decision‑making on billions of dollars of claims, life at Assured is dynamic, collaborative, and rewarding.

• Bridge business and data: connect customers, Product, Sales, and Client Engagement, translating business needs into clear, measurable analytics.
• Own the flow of insight: lead requirements gathering, reporting alignment, and data storytelling to ensure analytics drive strategy.
• Spot trends and tell the story: surface patterns, gaps, and “what changed?” moments in customer data—and drive investigations to resolution.
• Be the analytics voice in the room: represent Product Analytics in key client and partner calls, turning feedback into actionable insights.
• Deliver clarity through data: collaborate with analysts to build dashboards and metrics that answer priority business questions.
• Lead proactive discovery: explore customer behavior, pilots, and trends to inform product and go‑to‑market strategies.
• Champion customer‑facing insights: support initiatives like engagement portals and reporting, translating data into clear, compelling stories.
• Elevate the craft: partner with the Product Analytics team to ensure consistent, high‑quality, and impactful outputs.

• 5+ years in Data Analytics—Business Analysis, Product Analytics, or other data‑driven roles.
• Proven experience gathering and documenting business/reporting requirements across diverse teams.
• Fluency in reporting frameworks, dashboards, and data visualization, SQL writing.
• Comfort with ambiguity: adapt quickly in evolving technical environments.
• Strategic & hands‑on: confident moving from high‑level discussions to deep analysis.
• Exceptional communication: clear, concise, and confident with executives and stakeholders.
• Collaborative mindset: a translator who listens, probes, and connects the dots.
• Curiosity: care about the why, not just the what.

• Competitive Compensation: salary and equity package.
• Comprehensive Health Care: multiple medical plans with HSA option and minimal out‑of‑pocket expenses.
• Dental Insurance.
• Vision Insurance.
• Life Insurance at no cost.
• Paid Time Off: uncapped vacation days and paid holidays.
• Family Leave: maternity and paternity leave options.
• 401(k) contribution with Assured contributing 3% of income.
• Flexible Spending Accounts:
  Health and dependent care FSAs for pre‑tax flexible spending.

We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official ims email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-opsims before sharing any personal information.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodation.

Compensation Range: $160K - $175K