Systems Engineer

Position Title:

Systems Engineer Position Type:

Regular Hiring Range:$91,800.00 - $, Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:

Annual

A. POSITION PURPOSE The Systems Engineer collaborates with the ECC team to implement, maintain, and support the operations and scaling of the Engineering Computing Center (ECC) within the School of Engineering. This includes supporting software and applications, physical lab workstations (both physical and virtual), and the underlying infrastructure. The environment utilizes virtualization technologies (including Virtual Box, VMware vSphere, and cloud VM vendors), with infrastructure managed via Infrastructure as Code (IaC) and configuration management using Ansible, alongside legacy Unix custom scripting.

As part of a collaborative team, this position shares responsibility for Windows and Linux operating systems, virtualization services, backup, storage, networking, application support, and information security.

The position supports the School of Engineering’s varied and dynamic instructional, research, and operational computing needs. This involves working directly with staff, students, and faculty within the School of Engineering, as well as collaborating with Cyberinfrastructure Technologies, the Information Security Office, other campus divisions, and external vendors.

B.

ESSENTIAL DUTIES AND RESPONSIBILITIES Desktop and infrastructure administration

Desktop & Infrastructure Administration:
Responsible for the deployment, configuration, and day-to-day maintenance of Linux and Windows desktops. Collaborates with the ECC team to support infrastructure deployment and implementation projects.

Environment Maintenance:
Assists in maintaining the operational readiness of the ECC environment, including physical and virtual servers, workstations, and remote access systems for ECC labs.

Application Support:
Installs, updates, configures, and provides technical support for Linux and Windows-based applications.

Proactive Monitoring:
Monitors system performance and environment health to identify and resolve issues promptly, minimizing impact on end-users.

Security & Usability Balance:
Implements established security protocols and standards while maintaining system usability to foster an environment of learning and innovation.

Incident Response:
Performs initial investigation and troubleshooting of reported security incidents involving computing and network resources. Escalates complex issues to Senior Engineers and assists with remediation.

Documentation:
Creates and updates technical documentation, user guides, and standard operating procedures related to applications and systems.

Team Support:
Provides technical escalation support and mentorship to the Tier 1 student Help Desk team, acting as a resource during high-volume periods.

New technologies and process improvements

Works with Engineering faculty and staff to understand the computing requirements for new instructional, research, and operational initiatives

Seeks and implements operational efficiency improvements and automation

Participates in long-term strategic and budget planning

Advises School of Engineering students, faculty, and staff on computing tasks

Research needs and provide recommendations for system and infrastructure upgrades and replacements

Work with ECC staff to design, build, test, and deploy changes to the ECC infrastructure

Communicate with vendors for software and hardware requirements as well as technical support

Troubleshooting and customer support

Responds rapidly to outages and service interruptions

Proactively notifies end users of outages, changes, and upgrades

Provides professional, timely, and courteous support to end users

Other duties as assigned

Accepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures/emergencies

Required to support the School of Engineering during emergencies as needed to meet operational requirements

Other duties/tasks as assigned by this person’s supervisor

C. PROVIDES WORK…