Executive Briefing Center Administrator Job Palo Alto area,California USA,IT/Tech

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Job Summary

GDR Group is seeking a technical, customer-oriented Executive Briefing Center (EBC) Administrator to oversee the efficient operation of meeting rooms and executive meetings. The ideal candidate will be a proactive problem-solver with exceptional interpersonal and communication skills. This critical role will oversee a comprehensive suite of Executive Briefing Center (EBC) services, including:

Manage EBC Technology, Service, and Solution Globally.
Oversee local (Palo Alto, CA) and remote (Reston, San Jose, Singapore, London) EBCs, collaborating closely with remote onsite engineers or stakeholders.
Handle Events, EBC meetings, CEO Coffee Talks, and Webinars.
Manage and optimize the day-to-day operations of the Executive Briefing Centers globally.
Ensure meeting rooms are fully equipped, clean, and ready for use.
Oversee maintenance and upkeep of meeting room equipment and technology.
Coordinate room scheduling, reservations, and room readiness.
Manage room setups and configurations to meet various meeting requirements.

Essential Functions

Provide comprehensive support and manage executive meetings, including logistics, technical setup, and troubleshooting.

Key liaison between IT/GTO, Marketing team, and end-users for EBC services, support, and solutions.

Work closely with executive assistants, IT/GTO, and divisions to ensure smooth operations.

Manage and maintain AV equipment, VC Meeting Rooms, and systems, including troubleshooting and maintenance.

Work independently and collaborate with External and Internal IT/GTO onsite and global remote team members to ensure seamless meeting execution.

Support additional AV/IT needs from IT/GTO upon request.

Collaborate with OEM, service manufacturers, or providers to influence future roadmaps to meet end-user requirements and business priorities.

Provides creative solutions to technical problems.

Handles multiple incoming priorities effectively.

Participates in problem resolution, data entry, data tracking, and issue follow-up.

Completes ongoing documentation of new processes and procedures.

Communicates downtimes, upgrades, and essential information to appropriate leadership.

Encourages, maintains, and develops a professional business relationship with internal and external teams by providing prompt, efficient, and professional service always.

Additional Responsibilities

May be a resource for other technical teams or end users.

Participate in the development of end-user training materials.

Provides after-hours, on-call, and holiday support as required.

Other duties as requested or required.

Knowledge / Skills / Abilities

Communication

Clearly and respectfully presents ideas, information, and viewpoints both verbally and in writing, and encourages others to do the same. Listens actively and seeks to understand others.

Performance Standard – Explains:
Communicates clearly and concisely; covers all relevant points and listens carefully to accurately understand the message being communicated. Responds to issues raised by others in a timely manner.

Interpersonal Effectiveness

Creates and sustains respectful, inclusive, and positive working relationships. Promotes mutual respect with diverse colleagues, customers, and communities.

Performance Standard – Demonstrates:
Takes action to ensure that all people are treated fairly and equitably; incorporates different personal styles that are effective in accomplishing desired outcomes. Demonstrates alignment with GDR Group and the client's mission and core values.

Continuous Improvement

Continually seeks opportunities to improve processes and performance outcomes. Tries new approaches and takes risks that lead to increased efficiency and effectiveness.

Performance Standard – Develops and Supports:
Develops techniques to encourage a quality-oriented culture; actively supports continuous improvement efforts within the team to eliminate inefficiencies and ensure achievement of targets, goals, and required service levels.

Continuous Learning

Actively seeks and/or creates…