Executive Briefing Center Administrator

Executive Briefing Center Administrator

GDR Group is seeking a technical, customer-oriented Executive Briefing Center (EBC) Administrator to oversee the efficient operation of meeting rooms and executive meetings. The ideal candidate will be a proactive problem-solver with exceptional interpersonal and communication skills. This critical role will oversee a comprehensive suite of Executive Briefing Center (EBC) services, including:

• Manage EBC Technology, Service, and Solution Globally.
• Oversee local (Palo Alto, CA) and remote (Reston, San Jose, Singapore, London) EBCs, collaborating closely with remote onsite engineers or stakeholders.
• Handle Events, EBC meetings, CEO Coffee Talks, and Webinars.
• Manage and optimize the day-to-day operations of the Executive Briefing Centers globally.
• Ensure meeting rooms are fully equipped, clean, and ready for use.
• Oversee maintenance and upkeep of meeting room equipment and technology.
• Coordinate room scheduling, reservations, and room readiness.
• Manage room setups and configurations to meet various meeting requirements.

Essential Functions:

• Provide comprehensive support and manage executive meetings, including logistics, technical setup, and troubleshooting.
• Key liaison between IT/GTO, Marketing team, and end-users for EBC services, support, and solutions.
• Work closely with executive assistants, IT/GTO, and divisions to ensure smooth operations.
• Manage and maintain AV equipment, VC Meeting Rooms, and systems, including troubleshooting and maintenance.
• Work independently and collaborate with External and Internal IT/GTO onsite and global remote team members to ensure seamless meeting execution.
• Support additional AV/IT needs from IT/GTO upon request.
• Collaborate with OEM, service manufacturers, or providers to influence future roadmaps to meet end-user requirements and business priorities.
• Provides creative solutions to technical problems
• Handles multiple incoming priorities effectively
• Participates in problem resolution, data entry, data tracking, and issue follow-up
• Completes ongoing documentation of new processes and procedures
• Communicates downtimes, upgrades, and essential information to appropriate leadership
• Encourages, maintains, and develops a professional business relationship with internal and external teams by providing prompt, efficient, and professional service always

Additional Responsibilities:

• May be a resource for other technical teams or end users
• Participate in the development of end-user training materials
• Provides after-hours, on-call, and holiday support as required
• Other duties as requested or required

Knowledge / Skills / Abilities:

• Communication:
  Clearly and respectfully presents ideas, information, and viewpoints both verbally and in writing, and encourages others to do the same. Listens actively and seeks to understand others.
• Interpersonal Effectiveness:
  Creates and sustains respectful, inclusive, and positive working relationships. Promotes mutual respect with diverse colleagues, customers, and communities.
• Continuous Improvement:
  Continually seeks opportunities to improve processes and performance outcomes. Tries new approaches and takes risks that lead to increased efficiency and effectiveness.
• Continuous Learning:
  Actively seeks and/or creates opportunities for learning to develop stronger personal and professional skills. Demonstrates a genuine intent to develop others through coaching, mentoring, and delegating.
• Teamwork /
  
  Collaboration:
  
  Demonstrates confidence that people working together bring insight and wisdom to achieving shared objectives.
• Focus on Service:
  Develops and maintains strong relationships by identifying, anticipating, and meeting or exceeding the needs and expectations of the people we support. Views each interaction as a unique opportunity to support others.
• Problem Solving:
  Gathers, organizes, and evaluates relevant information to assess situations, identify root causes of problems, and evaluate alternative courses of action. Acts promptly and decisively to address problems that arise.
• Strategic Planning and Action:
  Develops long-range plans in alignment with the mission and future direction of the organization.
• Business Acumen:
  Understand…