Information Technology Support Engineer

My client is a top MSP, that provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.

They are hiring for a full-time Senior IT Support Enginee
r in The San Francisco Bay Area with an emphasis on the Palo Alto Area. This role requires the ability to handle various problems with expertise and exceptional judgement while working with end-users at the highest level within organizations

.

* This role requires 3 days onsite at client , 1 day remote and 1 day flexible (if another engineer is on pto and a big project

)
* We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clien

ts.

What You'll

• Do:
  
  -Provide advanced technical support for Microsoft 365 services includi
• ng:
  
  -Exchange Online, SharePoint Online, Teams, One Drive, and Int
• une-Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environm
• ent-Lead incident response and root cause analysis for service outages and performance degradations across M365 worklo
• ads-Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation to
• ols-Implement and manage identity and access controls via Entra , including conditional access and multi-factor authenticat
• ion-Deploy and manage endpoint configurations and security baselines using Intune and Autopi
• lot-Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performa
• nce-Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficie
• ncy-Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance ru
• les-Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requireme
• nts-Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechani
• sms

• ons:
  
  -6+ years of recent end-user technical support experience, including providing support to executive-level u
• sers-Strong problem-solving skills and attention to de
• tion-Strong time management and ability to priori
• tize-Ability to thrive in a fast-paced environment and work effectively under pres
• sure