Director Customer Analytics & Insights, EMD Lead

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.

Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit  for more information.

This Job Description provides a summary of the duties and/or characteristic of work performed and is not inclusive of every detail of the job for every individual assigned to the position. This description will be reviewed periodically and revised as duties and responsibilities change with business demands. Other duties not listed above may be assigned as needed.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Director, Customer Analytics & Insights – EMD provides strategic leadership for the Customer Analytics & Insights team. The role supports analytics and insights across the Jazz portfolio, with an additional focus on brands on Epilepsy and Movement Disorders. This role is responsible for setting direction, defining priorities, and ensuring consistent, high-quality insight delivery that informs franchise/brand strategy, portfolio decisions, and customer experience improvements.

Reporting to the Senior Director of Customer Analytics & Insights, this role leads a team of analytics & insights roles, and partners with senior franchise and functional stakeholders to enable insight-driven decision making across priority brands and therapeutic areas.

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging.

• Own and drive the analytics & insights strategy for portfolio-wide Customers, partnering with the franchise team and the Customer Analytics & Insights CX Lead to ensure priorities are aligned with franchise objectives, business needs, and team-level goals.
• Oversee delivery of integrated, decision-ready insights (e.g. market landscape, customer segmentation, performance drivers, research synthesis) across key customer types (HCPs, patients, caregivers, medical/KOLs, payers).
• Ensure analytic approaches are appropriately applied and translated into actionable recommendations, guiding implications for brand strategy, portfolio prioritization, and key interventions.
• Provide executive-ready insight narratives that inform portfolio prioritization, investment decisions and customer experience strategy.
• Lead and develop a high-performing team, setting clear role expectations and coaching team members across levels.
• Drive adoption of productized analytics and self-service reporting to reduce bespoke work and improve speed to insight and action.
• Manage relationships with external research and analytics vendors, guiding scope, methodology and interpretation to ensure insights address priority business questions.

• Act as the Analytics & Insights lead for portfolio-wide EMD customers, partnering with senior Commercial, Medical, Market Access, leaders to align Customer Analytics & Insights team priorities with franchise and global objectives.
• Build strong working relationships with Commercial, Medical, Market Access leaders to ensure Analytics & Insights work reflects business needs
• Cultivate strong collaborative culture across Customer Analytics & Insights leaders / team by proactively sharing learnings to identify opportunities to apply findings across business areas as relevant, and disseminate best practices to enhance analytical rigor, ensure consistency and maximize value from insights across the Jazz organization
• Represent the EMD customers in cross-functional forums and Customer Analytics & Insights team-level planning discussions, ensuring franchise needs, dependencies and constraints are clearly communicated and reflected in Customer Analytics & Insights priorities.
• Build strong,…